Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette Jimenez

Arenas Valley,NM

Summary

Offering personal, and professional service. Hardworking and reliable business professional. With a strong ability in communication and adherence to policies. Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Service Writer

Wagner Equipment Company
Tyrone, NM
05.2022 - Current

  • Assisted with onboarding new hires by providing training materials and orientation sessions.
  • Provided technical support in the development of new software systems related to crew scheduling activities.
  • Monitored compliance with company policies related to work hours, overtime, sick leave.
  • Resolved conflicts between employees regarding shift rotations or assignment changes in a timely manner.
  • Evaluated employee performance metrics related to crew scheduling efficiency and accuracy.
  • Performed quality control checks on all assigned tasks in order to ensure accuracy of information.
  • Generated daily rosters detailing employee assignments as well as estimated departure times and arrival times.
  • Kept hazardous materials properly stored and labeled.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Accepted payments, issued receipts and filed documents to administer work orders.
  • Oversaw cleaning and organization of reception area and checkout counter.
  • Placed inventory orders and restocked office supplies such as writing implements, toiletries and printer paper.
  • Managed document control by issuing service orders, assigning numbers and tracking paperwork.
  • Answered telephone and in-person customer questions about available services and products.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Contacted customers about changes or updates in accounts and communicated potential problems.
  • Observed all deadlines, enabling timely completion of tasks.
  • Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with standards.
  • Assisted with payment processing and investigating variances in cash amounts.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Transcribed documents using transcription equipment with high levels of initial accuracy.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
  • Prepared package for shipment.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Implemented practical file system, promoting smooth data gathering and presentation creation.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Supported office document needs, including scanning documents and routing business correspondence.
  • Organized computer-based information to minimize errors.

Floater Teacher Aide

El Grito Early Learning
Silver City, NM
03.2022 - 05.2022
  • Facilitated cooperative learning activities among groups of students.
  • Provided support to classroom teachers during their absence.
  • Supported the implementation of school initiatives, policies, and procedures.
  • Assisted with supervision at recess and lunchtime periods.
  • Collaborated with other staff members to develop instructional plans.
  • Conducted small group activities to meet the needs of individual learners.
  • Encouraged active participation from students through innovative approaches.

WFH Customer Service Representative

Concentrix
Newark, C
01.2022 - 03.2022
  • Answered customer inquiries and provided accurate information regarding products and services.

Service Writer

Wagner Equipment Company
Vanadium, NM
10.2018 - 04.2019
  • Worked with sales personnel to price and schedule repair needs on new and used vehicles.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Provided job estimates by conducting research and contacting vendors.
  • Presented accurate estimates to inform customers of all service charges and expectations.
  • Tracked job status by entering work orders and change orders into DBS database.
  • Scheduled and coordinated work.
  • Supported timely and accurate service by producing job status reports.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Corresponded with departments to determine solutions to problems.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Managed needs of customers in busy mining environment alongside a team of customer relations professionals.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Collected payments and updated accounts to reflect new balances.
  • Performed office opening duties and checking all equipment for proper functioning.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Trained new employees on procedures and policies to maximize team efficiency.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Dispatched technicians to meet daily needs for mining customers.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Contacted customers about potential service upgrades, and account changes.
  • Mentored junior team members and managed employee relationships.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Analyzed reports on improvements to improving efficiency.

Service Clerk

Wagner Equipment Company
Vanadium, NM
05.2006 - 10.2018
  • Accepted payments, issued receipts and filed documents to administer work orders.
  • Oversaw cleaning and organization of reception area and checkout counter.
  • Placed inventory orders and restocked office supplies such as writing implements, toiletries and printer paper.
  • Answered telephone and in-person customer questions about available services and products.
  • Managed document control by issuing service orders, assigning numbers and tracking paperwork.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Contacted customers about changes or updates in accounts and communicated potential problems.
  • Observed all deadlines, enabling timely completion of tasks.
  • Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with standards.
  • Assisted with payment processing and investigating variances in cash amounts.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Transcribed documents using transcription equipment with high levels of initial accuracy.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Implemented practical file system, promoting smooth data gathering and presentation creation.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Supported office document needs, including scanning documents and routing business correspondence.
  • Organized computer-based information to minimize errors.

Education

Introduction To Legal Concepts And Legal Office Administration -

Career Academy
Needham, MA
2021

Business Accounting Bookkeeping And Payroll -

Career Academy
Needham, MA
2021

Microsoft Office Specialist And Excel Certification -

Career Academy
Needham, MA
2021

Associate - Career Coaching

Stream University
Eagan, MN
04-2002

High School Diploma -

Cobre High School
Bayard, NM
05.2000

Skills

  • Human Resources certification
  • Human Resources trained
  • New hire documentation processing
  • Staff Coordination
  • Call Schedule Distribution
  • Schedule Management
  • Company Policy execution and adherence
  • Coordinating schedules
  • Communicating with clients
  • Document Management
  • Workflow Optimization
  • Appointment Scheduling
  • Decision-making
  • Organizational skills
  • Time management
  • DOT Policy documentation and adherence
  • Microsoft Office trained
  • Schedules coordination
  • Deadline Management
  • Marketing Coordination
  • Calendar Management
  • Call Management
  • Payroll Processing
  • Account Management
  • MSHA trained
  • Mining site hazard recognition trained
  • Parts and tools inspections
  • Data entry skills
  • Maintenance requirements
  • Replacement ordering
  • Chemical handling procedures
  • Materials handling
  • Safety behaviors expertise
  • Math
  • Expert in DBS,Texada,Accenture,Service Link,Caterpillar Online Tools
  • Sales Support
  • Client Relationship Building
  • Order Preparation
  • Product and service knowledge
  • Maintaining status reports
  • Estimating
  • Computer skills
  • Troubleshooting
  • Cost Estimates
  • Sales Transactions
  • Status reports maintenance
  • Work order processing
  • Warranty processing

Timeline

Service Writer

Wagner Equipment Company
05.2022 - Current

Floater Teacher Aide

El Grito Early Learning
03.2022 - 05.2022

WFH Customer Service Representative

Concentrix
01.2022 - 03.2022

Service Writer

Wagner Equipment Company
10.2018 - 04.2019

Service Clerk

Wagner Equipment Company
05.2006 - 10.2018

Introduction To Legal Concepts And Legal Office Administration -

Career Academy

Business Accounting Bookkeeping And Payroll -

Career Academy

Microsoft Office Specialist And Excel Certification -

Career Academy

Associate - Career Coaching

Stream University

High School Diploma -

Cobre High School

Similar Profiles

CREATE PROFILE
Annette Jimenez