Jason Jimenez
Brooklyn,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Sales Associate
Banana Republic
10.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Gap Factory
09.2018 - 01.2019
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Member Service Representative
Planet Fitness Gym
08.2022 - Current
- Assisted numerous customers daily while maintaining a positive attitude and prioritizing customer satisfaction.
- Enhanced customer satisfaction by attentively listening, empathizing with member requirements, and offering fitting resolutions.
- Provided prompt and courteous service to handle complaints and maintain professional reputation.
Assistant Manager
Planet Fitness Gym
04.2023 - Current
- Oversaw the smooth running of daily operations to consistently meet performance, quality, and service goals.
- Ensured the store environment was clean, safe, and organized for an enhanced customer experience.
- Enhanced team dynamics and productivity by cultivating strong working relationships with coworkers.
- Played a role in ensuring adequate staffing levels by assisting with recruitment, interviewing, hiring, and onboarding processes for new employees.
- Enforced company policies with fairness and respect, consistently handling disciplinary actions when necessary.
- Acknowledged outstanding performance and celebrated team achievements to boost employee morale.
- Drove employee performance evaluation process, delivering actionable feedback for individual growth and progress.
- Maintained cleanliness and organization of the store by effectively managing daily operations.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed, and hired employees while implementing a mentoring program to foster positive feedback and engagement.
Education
Bachelor of Arts - Psychology
12.2024
Associate of Arts - Psychology
05.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Time Management
- Organizational Skills
- Multitasking
- Active Listening
- Staff Training
- Attention to Detail
- Budget Management
Timeline
Assistant Manager - Planet Fitness Gym
04.2023 - Current
Member Service Representative - Planet Fitness Gym
08.2022 - Current
Sales Associate - Gap Factory
09.2018 - 01.2019
Sales Associate - Banana Republic
10.2017 - 01.2018
Brooklyn College of The City University of New York - Bachelor of Arts, Psychology
Borough of Manhattan Community College of The City University of New York - Associate of Arts, Psychology