Motivated and organized professional with 20 years in accounting and customer service. Expertise in auditing, cash management, and process optimization, enhancing efficiency and accuracy in financial operations.
Overview
29
29
years of professional experience
Work History
Accounts Clerk
Quirk Wholesale Parts
Quincy, MA
01.2025 - Current
Processed payments to facilitate timely transactions
Balanced cash registers at the end of each shift
Verified documents to maintain accuracy and compliance
Entered data into systems with precision to ensure data integrity
Provided email and telephone support to customers
Managed warehousing tasks and posting shipments
Inventory Specialist
RoadOne Intermodalogistics
Randolph, MA
11.2024 - 01.2025
Billing and Invoicing of container owners and shippers
Data Entry of information gathered from drivers
Microsoft Excel of entries of necessary formulas to complete task daily
Managed inventory levels to ensure accurate stock availability and organization.
Coordinated inventory, stocking and ordering.
Maintained accurate and up-to-date inventory records.
Entered information into system to update status reports.
Customer Service Representative
Burgess Management
Bridgewater, MA
07.2024 - 11.2024
Listen to customers' concerns and questions and understand their perspective
Offer information about products and services
Advising customers of ways of managing their insects issues for water
Address returns and complaints, and record details of customer interactions
Review customer accounts and make changes if needed
Recommend products or services based on customer needs
Internal Revenue Accounting Officer 2
Commonwealth of Dominica
, Dominica
07.1997 - 03.2023
Duties included handling administrative tasks and responding to client inquiries/issues via telephone, email, or in person for over 20 years
Data entry, documentation & processing of business tax return
Accounts audit of tax payers financial statement preparation to ensure compliance with tax laws and regulations
Assisted in the collection of delinquent businesses and tax payers
Collaborated with other government agencies like treasury and division of corporations for business registration services offered, printing forms, completion of forms, license printing and photograph
Conducting financial literacy workshops, educating the public on tax laws and regulations through community outreach
Education
College Diploma - Building Trades Carpentry
Dominica State College
Commonwealth of Dominica
06-1997
High School Diploma - Principles of Accounting, Administrative Office Procedures, Business & Clerical Management Procedures
Grand Bay Secondary School
Commonwealth of Dominica
06-1993
Skills
Problem Solving
Great Teamwork
Typing advance level
Data entry advanced level
Very Good telephone and personal etiquette
Customer Relations
Typing and not taking abilities
Software/Computer Skills
Accounting
Bookkeeping
Cashing knowledge
Pleasure telephone communication skills
Pleasure emails communication skills
Pleasure written communication skills
Knowledge of MS Office products
Knowledge of car rental softwares
Multitask
Meet deadlines
Work well under pressure
Work independently
Effective verbal communication
Effective written communication
Accuracy
Great organizational skills
Invoice processing
Cash flow management
Customer service
Timeline
Accounts Clerk
Quirk Wholesale Parts
01.2025 - Current
Inventory Specialist
RoadOne Intermodalogistics
11.2024 - 01.2025
Customer Service Representative
Burgess Management
07.2024 - 11.2024
Internal Revenue Accounting Officer 2
Commonwealth of Dominica
07.1997 - 03.2023
College Diploma - Building Trades Carpentry
Dominica State College
High School Diploma - Principles of Accounting, Administrative Office Procedures, Business & Clerical Management Procedures