Jason Johnson
Brandywine,MD
Summary
High-energy, self-starting program manager successful in building and motivating dynamic teams. Project and process oriented to identify defects and engineer out obstacles to drive results. Excellent written, oral, and interpersonal communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Manager II
Amazon Logistics
03.2022 - Current
- Successfully managed 5 cross-functional projects simultaneously within budget, while reducing total expenses by 20%, by prioritizing tasks with a data-driven approach and maintaining clear communication channels across the business
- Collaborated with third party logistics providers to implement process improvement for driver delivery protocol resulting in an increase in operational metrics by 60%
- Utilized Tableau to capture and analyze database metrics for individual team members to create personalized development plans for a team of 10, resulting in productivity improvement of 30%
- Leveraged communication skills to build relationships with external & internal stakeholders that ultimately improved business relations with third party logistics companies to remove operational bottlenecks that reduced yearly repairs costs by $60,000
- Designed and implemented training system utilizing lean principles to improve loadout on-time dispatch by 15 minutes.
Project Manager
Amazon Logistics
08.2021 - 03.2022
- Spearheaded delivery station remodeling project utilizing project management methodology which resulted in 20% reduction of processing times of customer packages
- Provided solutions for logistical issues with product delivery such as faulty key systems driving up positive customer experience by 20%
- Empowered and engaged team members to successfully meet and exceed daily volume goals by consistently processing 30,000+ packages through motivational communication & team building initiatives
- Successful in writing comprehensive standard practices, for driver delivery procedures in regards to utilizing amazon key and auto garage opening devices, resulting in a 15% increase in successful deliveries.
Operations Manager
Amazon Logistics
02.2020 - 08.2021
- Provided senior leadership with recommendations for labor allocation of employees during dispatch process allowing for 20 employees to be trained in dispatching
- Identified cost savings opportunity by using Mercury Package Tracking System to take a data driven approach to develop targeted training programs that resulted in cutting labor costs by 15% and decreasing product loss by 49%
- Leveraged advanced excel macros to more efficiently process and ultimately expedite virtual package sortation process, resulting in achieving a 75% reduction in lost package occurrences at station
- Proactively identified potential safety risks to delivery associates through risk management and implemented driver safety program which successfully increased the mitigation of on-road incidents by 20%
- Led daily stand up meetings with delivery team and cross-functional partners to review delivery metrics, issues, strategize and implement process improvement measures within department for continuous enhancement in performance
- Facilitated goal-setting and problem solving workshops with team members, improving individual productivity outcomes by 30%.
Project Coordinator
Thompson Creek
11.2018 - 01.2020
- Streamlined customer research process through building online free estimate intake form, increasing lead generation by 20%
- Mined data from customer feedback surveys to reveal primary driver of sales retention, pinpointing areas for product enhancement which yielded an increase in revenue
- Conducted customer touchpoints during installation process to ensure team upholds company and regulatory quality standards while providing superior customer service for the entire life-cycle of customer jobs
- Ensured timely delivery of service to customer through effective cross-department communication
- Identified and quantified key performance indicators (KPIs), performance benchmarks, and best practices for the sales team to support ongoing performance improvements.
Education
Bachelors of Science - Supply Chain Management and Marketing
Robert H. Smith School of Business, University of Maryland
Skills
- JIRA
- Confluence
- Project Lifecycle Management
- Tableau
- Microsoft Word, Excel, PowerPoint
- Team Building and Leadership
- Techinical Skills
- Strategy Formulation
Certification
Certified SAFe® 5 Scrum Master
Timeline
Project Manager II
Amazon Logistics
03.2022 - Current
Project Manager
Amazon Logistics
08.2021 - 03.2022
Operations Manager
Amazon Logistics
02.2020 - 08.2021
Project Coordinator
Thompson Creek
11.2018 - 01.2020
Bachelors of Science - Supply Chain Management and Marketing
Robert H. Smith School of Business, University of Maryland