Jason Johnson
Newark,DE
Summary
Highly organized and detail-oriented Facility Manager with 18+ years of experience providing leadership in facilities operations. Proven aptitude for proactive issue resolution and enforcement of safe practices to meet employee and customer needs. Collaborative team player skilled in critical-thinking, analytical problem-solving, cost-reduction techniques, efficient scheduling, and error-free compliance inspections. Adept at aligning departmental goals and personnel assignments to ensure on-time job completion and support overall company objectives. Knowledgeable Facilities Manager who excels in communication and decisive leadership. Successfully runs preventive maintenance programs and special projects. Committed to creating and maintaining a positive work environment with excellent people skills.
Overview
20
20
years of professional experience
12
12
Certificate
Work History
Facilities Operations Manager
ISS Facility Services
07.2023 - Current
- As the Site Operations Manager at ISS Facility Services, responsible for overseeing facility operation activities at the IKEA Furniture Store in Philadelphia.
- While leading and motivating a service-minded team with the purpose to ensure that the site runs smoothly every day, with that good-feeling buzz floating through the building. Plan, organize, and direct all facility operational, soft services(janitorial, kitchen dish washing team, cart attendants and hard service-related activities to achieve the facility objectives while working within the client and ISS corporate standards of quality and collaborate with direct reports, vendors, and local stakeholders, taking full ownership of the site performance and feel, employee engagement and retention.
- Responsibilities include, motivating, engaging, and leading an inclusive team of employees performing critical work throughout the site including soft and hard services and vendor management
- Creating clarity of direction, ensuring a clear connection between purpose, strategy, and business excellence
- Driving safety, service excellence, and customer experience with cost efficiency as a core principle of operation
- Ensuring that all work is performed in accordance with the contract requirements and focus on planning, directing, and coordinating daily operational activities according to codes and laws. By navigating a dynamic and fast paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the operational team, and meet deliverables.
- Communicating clearly and persuasively to discuss issues and negotiate with key clients, customers, and peers. Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, client, and management deliverables all while delivering excellence in In
- Supervised staff of 1 direct report and 18 indirect reports in day-to-day activities.
Facility Operations Manager
Delaware Department Of Health And Social Services
04.2008 - 06.2023
- Responsible for the facility management of a Psychiatric treatment facility, Business center,
Central dietary facility, Institutional laundry facility.
- Hiring manager for maintenance and housekeeping personnel, responsible for 36 direct reports. Managed critical building systems Life Safety, Fire Alarm, Sprinkler systems, Nurse Call Alert, HVAC, Electrical, Plumbing, Janitorial, Landscaping, Snow removal
- Coordinate, manage and schedule inspections per State and local codes, including Federal joint Commission, Fire Marshall inspection, State Food Safety, NAMI Inspection, bi-weekly Environmental of Care Committee inspections, create reports and work orders following inspections,, food safety inspection.
- Implement and manage PM requirements and scheduling of emergency power generators, Fire Life Safety Systems, HVAC/R, and all mechanical assets.
- Manage Assetworks/AiM facilities work order system.
- Work with Directors, Superintendents and budget analysis on building improvements renovation and capitol improvement projects, logistics, scheduling, supervision.
- Manage ISO14001 / MSDS / OSHA/ Life Safety practices and policies, including Disaster Committee.
- Manage and facilitate, safety and continuing educational training programs for new and existing employees, per Annual Performance Plan, Coordinate for trades employees required accreditation requirements.
- Coordinate facility contractors/vendors on projects, proposals, scope of work, time requirements, Infection Control standards while securing a positive financial outcome.
- Create and implement individualized annual performance plans for 38 employees, Conduct annual performance reviews for employees, for past and up coming years.
- Attend AFESME union labor/management meetings, review, update policies and expectations of members , including work relations, negotiations, and disciplinary actions.
- Responded immediately to emergencies in person on-site on off hours.
Facility Operations Foreman/Supervisor of Operations
Delaware Department Of Health And Social Services
10.2004 - 04.2008
- Managed 16 direct reports and assisted them with progress reports, time keeping, computer training, also supported facility Superintendent with day to day facility operations
- Team lead on maintenance repairs large and small, projects, PM's, Life Safety, Building systems
- Work with contractors/vendors, suppliers to insure safe practices and code requirements
- Conduct and assign fire extinguisher inspections, work with Hoops Fire Protection , create reports and file reports for fire marshall inspection
- Foster a safe, collaborative and positive team work environment
- Manage and perform with team on-going preventative and routine maintenance duties
- Attend educational and trades training, management courses, code updates, green maintenance technology courses
- Develop vendor relationships and bid processes, develop ongoing maintenance plans
- Maintain open line of communication and promptly report any client impacting issues to Superintendent
- Enjoyed mentoring and working with new hires to help them feel accepted into the team
Education
Associate of Arts - Business Management
Delaware Technical Community College
Stanton, DE11.2010
High School Diploma -
William Penn High School
New Castle, DE06.1996
Skills
- Personable
- Database Maintenance
- Service contracts management
- Asset Management
- Project Management
- Dependable
- Team building
- Employee Supervision
- Health and Safety Compliance
- Technical Documentation
- Problem Solving
- Cost-reduction methods
- Performance Evaluations
- Technical knowledge
Certification
- American Management Association Workshops; Finance and Accounting, Fair Square and Legal Certification - Nov 2010
- American Management Association Workshops; First & Second Level Leadership, Delegation, Performance Appraisals Certification - Apr 2011
- Management Development Institute; Human Side of Management Certification - Mar 2011
- DHSS Leadership Academy I ; Excellence in Leadership Certification - Jun 2014
- DHSS Advanced Management Certificate Program; - DEC 2011
- American Management Association; Certificate in Supervision 100 Hours - May 2011
- State of Delaware Public Integrity Commission; Ethics in State Certification - Sept 2010
- Philadelphia Wireless School of Trade; 900 hour HVAC/R Diploma - Jun 1997
- EASR Council of Pittsburg; Infection Control Risk Assessment Certification - Feb 2020
- Performance Solutions; Certificate of Leadership - Nov 2010
- Delaware Technical Community College; Operator of Public Pools Certification - May 2013
- The Mandt System; Putting People First; Liability and Legal, Trauma Informed Services, Positive Behavioral Support , ID 12C195591DE - Apr 2012
- Schneider Electric Educators; Safe Workplace Practices - Jan 2013
- Specified Technologies; FIT Level I, Firestop Training Certification - FEB 2013
- ARI Institute; EPA CFC Refrigerant Certification, ID 222648618 - Jun 1997
- SERVISTAR Coast to Coast All-American Vocational Student Award; Outstanding Achievement in Vocational Education and Leadership
Timeline
Facilities Operations Manager
ISS Facility Services
07.2023 - Current
Facility Operations Manager
Delaware Department Of Health And Social Services
04.2008 - 06.2023
Facility Operations Foreman/Supervisor of Operations
Delaware Department Of Health And Social Services
10.2004 - 04.2008
Associate of Arts - Business Management
Delaware Technical Community College
High School Diploma -
William Penn High School