Jason Johnson
Cape Coral,FL
Summary
Accomplished business leader with a proven track record at Clean&Dry, enhancing customer satisfaction and team performance. Expert in small business operations and relationship building, achieving significant repeat business through exceptional service. Skilled in inventory management and customer relations, consistently exceeding sales goals by fostering strong client connections. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
27
27
years of professional experience
Work History
Owner
Clean&Dry
02.2004 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Evaluated suppliers to maintain cost controls and improve operations.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Supervisor
Lookheart Entprises
01.1999 - 09.2003
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Sales Associate
Steve’s Auto Sales
01.1997 - 01.1999
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Horizon High School
Brighton, CO05.1996
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Project estimating
- Team Leadership
- Customer Service Management
- Effective leader
- Scheduling
- Inventory Control
- Inventory Management
Timeline
Owner
Clean&Dry
02.2004 - Current
Supervisor
Lookheart Entprises
01.1999 - 09.2003
Sales Associate
Steve’s Auto Sales
01.1997 - 01.1999
Horizon High School
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