Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Jason Johnson

Los Angeles,CA

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

16
16
years of professional experience

Work History

Operations Manager

New Orleans Sno-Balls
05.2008 - 06.2024
    • Streamlined operations by implementing efficient scheduling and inventory management systems.
    • Trained and mentored staff to enhance performance and customer service standards.
    • Analyzed operational processes to identify areas for cost reduction and efficiency improvements.
    • Coordinated logistics for supply chain management, ensuring timely delivery of products.
    • Led daily operations of a high-traffic seasonal snoball business for 17 years
    • Hired, trained, and supervised rotating teams of seasonal staff
    • Created schedules, monitored performance, and handled disciplinary actions
    • Maintained strong relationships with vendors and managed inventory orders- Designed promotional campaigns and community events to increase foot traffic
    • Oversaw all cash handling, deposits, and daily financial reports
    • Enforced strict health and safety standards, passing inspections consistently

Shift Lead /Lead Grill Cook

Soul Bites BBQ & Catering
06.2015 - 06.2019
    • Supervised daily kitchen operations, ensuring compliance with food safety and quality standards, which reduced service errors by 25%.
    • Led and trained a team of 8+ staff, mentoring 5 junior employees to improve order accuracy by 40% and decrease prep time by 15% during peak hours.
    • Coordinated shift schedules and station assignments to ensure full coverage, reducing average customer wait times by 10 minutes on weekends.
    • Managed grill station during high-volume weekend shifts and private events, maintaining quality under pressure.
    • Promoted teamwork and morale during busy service periods to maintain speed, accuracy, and customer satisfaction.
    • Supported food prep, inventory restocking, and kitchen sanitation to streamline operations and ensure readiness.
    • Resolved customer concerns promptly, contributing to positive dining experiences and repeat business.

Assistant Kitchen Manager

Orleans & York Deli
02.2012 - 03.2017
    • Supervised daily kitchen operations, ensuring compliance with health, safety, and sanitation standards, contributing to zero violations during inspections.
    • Trained and mentored 6+ kitchen staff in food preparation, cooking techniques, and sanitation, improving overall kitchen efficiency by 30%.
    • Managed inventory levels and executed supply orders, reducing stock shortages and cutting food waste by 20%.
    • Developed and adjusted staff schedules to maximize labor efficiency while maintaining full coverage during peak hours.
    • Supported head manager with scheduling, inventory checks, and vendor communication to streamline back-end operations.
    • Oversaw front- and back-of-house during high-traffic weekend shifts, maintaining service flow and team coordination.
    • Balanced cash registers and completed end-of-day financial reports with 100% accuracy, ensuring seamless accounting and reporting.
    • Onboarded and trained new hires on food safety and hygiene protocols, helping reduce onboarding time and ensuring compliance.

Education

High School Diploma -

Westchester Highschool
Los Angeles, CA
05.2010

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Restaurant & Food Service Management
  • Staff Training & Supervision
  • Cash Handling & POS Systems
  • Customer Engagement & Conflict Resolution
  • Inventory & Vendor Management
  • Scheduling & Shift Leadership
  • Health Code & Safety Compliance
  • Event Catering & Promotions

Timeline

Shift Lead /Lead Grill Cook

Soul Bites BBQ & Catering
06.2015 - 06.2019

Assistant Kitchen Manager

Orleans & York Deli
02.2012 - 03.2017

Operations Manager

New Orleans Sno-Balls
05.2008 - 06.2024

High School Diploma -

Westchester Highschool

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