Jason Johnson
Washington,DC
Summary
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Overview
25
25
years of professional experience
Work History
Administrative Assistant III/Human Resources & Payroll III
Fairfax- Falls Church Community Services Board
12.2024 - 06.2025
- Managed payroll administration and timekeeping for (2) divisions through Focus/SAP Systems.
- Prepared, analyzed, and audited staff time entry (e.g. Family and Medical Leave Act (FMLA) leave, overtime, etc.).
- Acts as primary contact for agencies timekeepers, managers and employees regarding time and attendance issues.
- Interprets policies and procedures and answers general HR questions for new hires.
- Processes new hire paperwork through NEO Gov Online. Processed on boarding system ensuring all employment paperwork is completed properly, timely and accurately.
- Uses HR Information System (HRIS) and Fairfax County Unified System (FOCUS) time and attendance system and/or enterprise ad hoc query system regularly to process and monitor departmental HR transactions.
- Note taker for Senior Executives at department meetings.
- Trained new administrative staff on office procedures and software applications.
Administrative Assistant II
Department of Neighborhood and Community Services
10.2023 - 12.2024
- Greeted visitors and guests in a welcoming, warm manner at the lobby front desk ensuring visitors needs were meet through documents and government paperwork.
- Answered a multi-line switchboard for the Department of Neighborhood and Community Service that entailed helping customers and the community locate programs and agencies to assist with their community needs.
- Responsible for the coordination and setup of conference rooms, scheduled conference rooms for meetings and leadership teams, and coordinated scheduling needs for staff and employees wishing to access conference rooms.
- Created spreadsheets and performed data entry tasks as needed by the Department of Neighborhood and Community Services leadership team and Division Directors.
- Assisted in other projects as needed such as cleanup building-wide for facilities audit, created new and updated Neighborhood and Community Services staff directory.
- Worked closely with other agencies in Fairfax County to perform work tasks and assist as a team player with projects outside the scope of my job description duties.
Office Administrative Assistant
Odyssey Condominium
10.2023 - 06.2024
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and mentored concierge staff in customer service excellence and problem-solving techniques.
- Implemented standard operating procedures to enhance service delivery and guest satisfaction.
- Coordinated with various departments to fulfill guest requests promptly and efficiently.
- Developed training materials for new hires, focusing on company policies and service standards.
- Resolved guest complaints swiftly, maintaining high levels of satisfaction and loyalty.
Lobby Attendant/Receptionist
FLGA Real-Estate Group LLC
06.2000 - 12.2018
- Answered multi-line switchboard, directing and screening calls for Executives and staff members at FLGA LLC.
- Greeted visitors and guests in a warm, friendly positive manner directing guests and visitors to common areas of the property.
- Assisted in the process of determining if licensing requirements were being met by Adult Care Home operators.
- Maintained company records by filing sensitive documents, scanning, copying and utilizing the company e-mail to network with FLGA LLC clients.
- Supported staff and executives on all levels with projects such as planning company events, holiday functions, employee engagement activities.
Education
Diploma - English, History
Largo High School
Human Capital Management Training (HCM)
George Mason University
01.2024
Skills
- Client support
- Data entry
- Computer skills
- Office administration
- Clerical support
- Computer proficiency
- Customer relations
- Skilled in using Microsoft Office tools
Accomplishments
- Collaborated with team of (10) in the development of On-Boarding paperwork project.
- Documented and resolved payroll issue which led to fixing glitch that shortened (account) of 15 staff members.
- Awarded "Employee of the Month" for delivering outstanding administrative support. 10/2024
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Data Reporting - Compiled statistical data, such as new hires/terminations that lead to different hiring practices.
Timeline
Administrative Assistant III/Human Resources & Payroll III
Fairfax- Falls Church Community Services Board
12.2024 - 06.2025
Office Administrative Assistant
Odyssey Condominium
10.2023 - 06.2024
Administrative Assistant II
Department of Neighborhood and Community Services
10.2023 - 12.2024
Lobby Attendant/Receptionist
FLGA Real-Estate Group LLC
06.2000 - 12.2018
Human Capital Management Training (HCM)
George Mason University
Diploma - English, History
Largo High School