Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jason Jones

Washington,Washington D.C.

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success. Accomplished military skills at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Hardworking and passionate job seeker with strong organizational skills eager to secure any level position. Ready to help team achieve company goals. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

41
41
years of professional experience

Work History

Assistant Store Manager

Dominoes Pizza
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Administrative Assistant

Commodity Futures Trading Commission
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Assisted development and implementation of new administrative procedures.
  • Responsible for processing commodity ventures and dealing with brokers inquiring about their applications and compliance to federal laws.

Summer Counselor and Tutor

Y.O.U.R.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Inspected equipment and machinery to verify functionality and safety.
  • Tutored up to 30 kids ages 5-12 in a summer enrichment program in math, English, D.C. history, Bridge building, as well as going on weekly field trips around the Metropolitan area.

Accessioning Technician

LabCorp
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Monitored and documented safety standards to verify compliance.
  • Processed lab specimens for processing.

Communications Sales/ IT Trainer

Telac
  • Used specially designed software to train 25 employees and increase company retention and productivity rates .
  • Developed and implemented successful onboarding program.
  • Provided coaching and mentoring to employees.
  • Sold telecom and VOIP for SBC and AT&T
  • Trained incoming customer service reps.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Established and maintained quality control standards.
  • Developed and led group training courses to align with corporate sales and service goals.

Barber

Self
07.1988 - Current
  • Resolved guest complaints about service or style.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Managed complex appointment schedule for high-volume client base.
  • Kept shop neat, professional and welcoming to guests of different backgrounds.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Maintained knowledge of styles of women, teens and young girls to offer comprehensive hair care services.
  • Advised clients on how best to care for hair and maintain health between visits.

Mover

Office Movers Inc
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Assembled pallets and crates for secure transportation of materials.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Executed large scale moves with a security clearance at installations such as SAIC and Mcdonnell-Douglas

Package Deliivery

UPS
11.2022 - 01.2023
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Delivered packages to customer doorsteps and business offices.

Computer Information Specialist

United States Army Reserve
09.1993 - 09.1999
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Linked computers to network and peripheral equipment.

Education

Residential Electricians Helper - General Studies

Southwest Virginia Community College
Richlands, VA
02.2000

Computer Science Degree - Computer Science And Programming

United States Military School of Computer Science
Augusta, GA
03.1994

Skills

  • Customer Experience
  • Customer Needs Assessments
  • Analytical Approach
  • Safe Vehicle Operations
  • Reading Comprehension
  • Federal Regulations
  • Customer Satisfaction
  • Work Order Management
  • Spanish Fluency
  • Delivery Verification
  • Communication and Interpersonal Skills
  • Contactless Deliveries
  • Safety

Languages

Spanish
Professional Working

Timeline

Package Deliivery

UPS
11.2022 - 01.2023

Computer Information Specialist

United States Army Reserve
09.1993 - 09.1999

Barber

Self
07.1988 - Current

Assistant Store Manager

Dominoes Pizza

Administrative Assistant

Commodity Futures Trading Commission

Summer Counselor and Tutor

Y.O.U.R.

Accessioning Technician

LabCorp

Communications Sales/ IT Trainer

Telac

Mover

Office Movers Inc

Residential Electricians Helper - General Studies

Southwest Virginia Community College

Computer Science Degree - Computer Science And Programming

United States Military School of Computer Science

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