Jason Jones
District Service Manager
Dolton,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Experience managing union employees as well as union contract negotiation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
District Service Manager
Best Buy
Downers Grove, IL
03.2020 - Current
- Created annual department budget, aligning with organization's financial and operational objectives.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed and supervised a team of 40 service technicians across the district.
- Coordinated with vendors to ensure timely delivery of products and services within budget.
- Implemented cost-saving measures without compromising quality of services delivered.
- Negotiated contracts with vendors to secure favorable terms for purchasing materials or services needed by the district.
- Conducted performance reviews of service technicians on a regular basis and provided guidance on improvement initiatives as needed.
Tech Manager
GE Appliances
Chicago, IL
06.2015 - 03.2020
- Advised management on changes needed in order to comply with state and federal labor standards.
- Assessed risk levels associated with collective bargaining strategies.
- Monitored and evaluated employee performance, ensuring compliance with union regulations and labor laws.
- Coordinated training programs for staff on topics such as safety procedures or proper use of equipment.
- Trained personnel on how to interpret and administer labor contracts.
- Assisted in drafting responses to unfair labor practice charges filed against the company.
- Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
- Achieved cost-savings by developing functional solutions to problems.
Double Repair Technician
Best Buy
Chicago, IL
06.2005 - 05.2015
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Provided customers with estimates of repair costs.
- Ordered replacement parts as needed for repairs.
- Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
- Explained the nature of the problem and how it was resolved to customers.
- Adhered to safety procedures when handling hazardous materials.
- Provided technical support over the phone for customers who need assistance with their appliances.
- Assisted in training new technicians on repair techniques.
- Conducted circuit tests to locate shorts and grounds.
- Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.
In-Home Appliance Tech
Sears/A&E Factory Service
Bannockburn, IL
11.2001 - 06.2005
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Communicated with suppliers and vendors to order new parts and components.
- Provided technical advice and guidance to customers on use and maintenance of products.
- Maintained inventory of repair supplies and ordered parts.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed effective training plans based on department needs and objectives.
Education
Bachelor of Science -
Northern Illinois University
Dekalb, ILSkills
- Team Collaboration
- Conflict Resolution
- Budget Control
- Resource Allocation
- Service Quality Management
- Strategic Business Planning
- Workplace Safety
- Employee Training and Development
- Analytical Thinking
- KPI Monitoring
- Mechanical Diagnostics
- Staff Management
- New Employee Hiring
- Work Planning and Prioritization
- Multiple Priorities Management
- Environmental Compliance
- Fleet Management
- Business Planning
Certification
- EPA Type I refrigeration certification
Timeline
District Service Manager
Best Buy
03.2020 - Current
Tech Manager
GE Appliances
06.2015 - 03.2020
Double Repair Technician
Best Buy
06.2005 - 05.2015
In-Home Appliance Tech
Sears/A&E Factory Service
11.2001 - 06.2005
Bachelor of Science -
Northern Illinois University