Jason Jones
Hackensack,NJ
Summary
Driven IT professional offering experience and extensive knowledge in power systems analysis, operations, protection and controls. Strong technical and systematic aptitude with first-class talents for analyzing, coordinating and synthesizing data. Focus on accuracy and self-monitoring to prevent or correct issues swiftly for ideal project outcomes.
Overview
11
11
years of professional experience
Work History
Senior Workplace Technology Engineer
JP Morgan Chase
07.2023 - Current
- Develops and executes IT support strategies for field services and workplace technology, improving overall efficiency by 30%
- Upgraded 9500 workstation from Windows 10 21 Age 2 to Windows 10 22 Age 2, ensuring all systems were up-to-date with the latest features and security patches
- Identified security patches and reported vulnerabilities, reducing system risks and improving overall security posture
- Conducts monthly meetings with IT security to discuss the overall scorecard of the desktop laptop environment, leading to a 20% improvement in system performance
- Manages the Service Now queue for the entire workplace technology team, ensuring timely resolution of issues and maintaining high customer satisfaction.
Senior Engineer/Project Manager
First Republic Bank
01.2020 - 06.2023
- Managed relationships with Endpoint Management and service team
- Completed AWS cloud training with a focus on Security
- Oversaw projects related to desktop infrastructure and software deployment
- Led the upgrade of company devices to Office365 and MS Teams
- Installed software across a distributed server environment
- Utilized MS SCCM for creating installation task sequences and deploying packages
- Managed a QA team to conduct installation testing across multiple OS platforms
- Prepared technical documentation for new releases
- Coordinated global testing of installers using desktop images
- Participated in weekly meetings and calls regarding planning and support initiatives
- Worked with IT security to reduce vulnerabilities and exposure to security risks.
Senior Server Engineer
RBC Capital Markets
06.2018 - 06.2020
- Collaborated with infrastructure and application teams to implement process improvements
- Utilized IT Service Management experience in daily operations
- Installed core applications and ensured readiness through testing
- Configured Cisco UCS blade servers, physical servers, and virtual servers
- Demonstrated proficiency in Windows Server 2008 and 2012R2 build and configuration
- Managed virtual desktop infrastructure using VMware 6.1
- Experienced with SCCM and SCOM for system management
- Managed continuous integration software build systems
- Designed and implemented monitoring systems
- Responded to alerts and troubleshot issues in builds, setup generation, release QA, and general QA
- Ensured new servers were compliant with latest MS patches
- Automated tasks using PowerShell scripts
- Provided customer support for technical issues with hosted applications
- Collaborated with internal teams for root cause analysis and resolution.
Windows 10 Desktop Architect
Millennium Partners (Contract)
06.2017 - 06.2018
- Deployed upgrade readiness tools to prepare and plan for windows
- Drove the migration process from discovery and Inventory
- Recommended solution design and Build
- Managed a team of application packagers to ensure properly delivery
- Coordinated pilot testing of Windows 10 application and Adding Remediation
- Evaluated third party Windows 10 tools and products
- Prepared technical documentation
- Built SharePoint task tracker for team collaboration.
Lead Engineer
KPMG Woodcliff Lake, NJ (Contract)
05.2013 - 02.2016
- Managed Server builds and deployment
- Worked with business analyst and engineers in analyzing business requirements
- Installed software in a distributed server environment
- Used MS SCCM to Create Installation task sequences for packaging distribution
- Managed QA team on Installation testing Scenarios for multiple OS platforms
- Prepared technical documentation to support new releases
- Coordinated the testing of Installers using global desktop images.
Education
BS Business Administration -
Lincoln University
05.1990
Woodrow Wilson Fellowship, Carnegie Mellon
Applications
- Windows 10 migration tools
- Service NOW
- SharePoint
- Service Now
- AWS
- MS Teams
- Nexpose
- InstallShield Professional
- Admin Studio
- SCCM
- VMware Wise Package Studio
- SoftGrid
- Active Directory
- SMS Installer
- Manage Soft Ghost WRQ Express 2000 (Y2K Assessment tool)
- Marimba
- Altiris
- Microsoft SMS 2.0
- Custom Actions using VB Scripting
- Power Shell
- Merge Modules
- EMMA
- Dashworks
Operating Systems
- VMware 6.1
- Windows 10
- Windows 7
- Windows XP
- Windows 95
- Windows 98
- Windows NT Workstation (3.5x and 4.0)
- Windows NT Server (3.51 and 4.0)
- Cisco UCS
- IBM Lenovo
- IBM 300PL IBM NetVista
- IPX/SPX
- NetBIOS
- NetBEUI
- TCP/IP
- SMTP
- FDDI
- Fast Ethernet
- Ethernet
- Active Directory
Databases
- MS SQL Server Express
- SQL Server management Studio Access SQL 7 Server
- MS Outlook
- MS Mail Administration
- Exchange Administration
- Lotus Notes
Timeline
Senior Workplace Technology Engineer
JP Morgan Chase
07.2023 - Current
Senior Engineer/Project Manager
First Republic Bank
01.2020 - 06.2023
Senior Server Engineer
RBC Capital Markets
06.2018 - 06.2020
Windows 10 Desktop Architect
Millennium Partners (Contract)
06.2017 - 06.2018
Lead Engineer
KPMG Woodcliff Lake, NJ (Contract)
05.2013 - 02.2016
BS Business Administration -
Lincoln University
Woodrow Wilson Fellowship, Carnegie Mellon