Dynamic leader with extensive experience in operations management and team leadership, notably at Miracle Auto Wash. Excelled in enhancing customer satisfaction, driving revenue growth, and fostering high-performing teams. Skilled in problem resolution and operations management, achieving significant improvements in efficiency and profitability. Proven track record in leadership, coaching, and strategic partnerships, demonstrating a commitment to excellence and continuous improvement.
Overseen the production of custom automotive parts and assembly for armored vehicles from the ground up. These vehicles were used by DOD government entities for oversees operation in hostile zones around the world.
Handled the installation/remodel/ new construction of over 300+ rollover carwash sites in NC/SC area.
Managed 12-16 employees either on install teams or account service team.
Ensured our techs performed site services and chemical refills as well as reports for customer evaluation.
OSHA safety certified
Several classes for production process, management training, and customer relations.