Jason Jones
Friendswood,Texas
Summary
Dynamic professional with over 20 years of experience in customer-facing roles, relationship management, and strategic development. Proven expertise in service excellence, stakeholder engagement, and brand advocacy. Skilled in driving customer satisfaction, managing vendor relations, and enhancing operational performance through strategic planning and execution.
Overview
21
21
years of professional experience
1
1
Certification
Work History
OEM Instrument Air Technician/Subject Matter Expert
FCG
03.2007 - Current
- Engineered and maintained client relationships through top-tier technical support and service
- Developed and implemented comprehensive maintenance and repair strategies, enhancing client operational reliability
- Led in-depth training for technicians and support staff, fostering high service standards and knowledge retention
- Delivered direct-to-client seminars on compressed air systems, covering operational norms and best practices
Admissions/Educational Sales
Westwood Aviation/Redstone Institute
08.2005 - 10.2006
- Co-directed high school admissions, surpassing enrollment targets through effective lead conversion
- Developed and executed sales strategies, improving team performance and client engagement
- Trained and mentored team members, driving enhanced sales results and customer satisfaction
- Strengthened institutional brand presence through targeted outreach and relationship management
Project Manager/Site Superintendent
Texas General Contractors
07.2004 - 11.2004
- Led commercial reclamation projects with a primary focus on client satisfaction and stakeholder alignment
- Managed large teams, ensuring site safety, efficiency and excellence in project deliverables
- Developed and presented project status reports and proposals, ensuring alignment with client expectations
- Cultivated and managed key stakeholder relationships to streamline project execution and resolve conflicts
Education
Associate of Arts - Associate of Applied Science
San Jacinto Community College
Pasadena, TX01.2003
Skills
- Customer Service & Support
- Vendor & Stakeholder Management
- Strategic Planning & Execution
- Training & Development (Branch & Client)
- Brand Advocacy & Reputation Management
- Operations & Project Management
- Campaign Related - Voter Outreach, Messaging, On-line Presence & Brand Establishment
Certification
Safety Lead, OSHA 10 Certified, Change Management & Management of Change
Service to Community
Elected Official, Board of Director, Galveston County Consolidated Drainage District (Friendswood/League City) - Spearheading initiatives to improve drainage infrastructure and flood prevention., Enhancing community safety and environmental sustainability through strategic projects., Creating and implementing budgets and Districtwide standards and operational practices.
Additional Board Affiliations
- League City Council and TAC
- Clear Creek Watershed Steering Committee
- Builders Without Borders
- Friendswood Lakes HOA Board
Timeline
OEM Instrument Air Technician/Subject Matter Expert
FCG
03.2007 - Current
Admissions/Educational Sales
Westwood Aviation/Redstone Institute
08.2005 - 10.2006
Project Manager/Site Superintendent
Texas General Contractors
07.2004 - 11.2004
Associate of Arts - Associate of Applied Science
San Jacinto Community College
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