Versatile Manager focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments.
Overview
8
8
years of professional experience
Work History
Casino Pit Dealer
Goldstrike Casino Resort
1010 Casino Dr. Robinsonville, MS 38664
04.2006 - 05.2010
Some of the job duties were to protect and control the game. Conduct the game in accordance with Company policies and procedures and applicable gaming regulations, handling guest transactions and notifying Supervisor of any irregularities. Support and maintain courtesy guidelines at all times. Perform other duties as assigned.
Floor Supervisor
Harrah's Tunica Resort
13615 Old Hwy 61 N Robinsonville, MS 38664
08.2010 - 09.2013
Responsible for the training and equitable treatment of all table games personnel and in the absence of management, may be responsible for the table games operations on an assigned basis. Provide guest with personalized attention by keeping them in action while building lasting relationships and creating a safe and fun environment. Supervise the operation of an assigned number of tables handling all fills, credits, guest relations, markets, marker redemptions, player ratings, accounting for bankrolls, and fulfills responsibility with gaming regards to Gaming Regulations. Consistently follows procedures and coaches dealers to do the same by interpreting and enforcing company and departmental policies and procedures to staff. Work to build supportive relationships through continuous communication with team to prevent service breakdowns. Set examples by promoting, integrity, a strong work ethic and professionalism at all times. Consistently manage, observe, prioritize and be accountable while creating a fun, fast-paced, high energy environment. Keep an open mind, always thinking of new ways to improve or upgrade existing processes, making the team work smarter not harder. Consistently demonstrates superior customer service skills by displaying Spotlight on successful behavior.
Sales Manager
Goodyear Mathis Tire & Auto Service
8529 Hwy 64 Memphis, TN 38133
08.2013 - 11.2013
Responsible for all daily sales. Know and understand all tire treads and auto mechanic transactions. Being able to translate all transactions to customers. Opening and closing store. Managing an entire auto mechanic shop.
Education
Table Games Management - Table Games Management
Cresent School of Gaming and Bartending
2006
Skills
Customer relations
I had training to deal with all aspects is customer relations as well as team motivation and production
Flexible thinker
Flexible thinking is a major requirement I'm my career When it comes to being proactive and problem solving, I'm skilled in making great decisions