Highly motivated employee with a strong work ethic and a desire to embrace new challenges. Demonstrates adaptability and exceptional skills. Known for being a reliable, top-notch sales associate with outstanding customer service skills and a talent for building strong relationships. Committed to creating a welcoming environment for customers and delivering comprehensive service. Possesses an in-depth understanding of sales strategy and merchandising techniques.
Overview
29
29
years of professional experience
Work History
Project Manager/Sales Associate
Valor Environmental
04.2023 - Current
Met project deadlines without sacrificing build quality or workplace safety.
Planned, designed, and scheduled phases for large projects.
Identified plans and resources required to meet project goals and objectives.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Proved successful working within tight deadlines and a fast-paced environment.
Provided detailed project status updates to stakeholders and executive management.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Reported regularly to managers on project budget, progress, and technical problems.
Owner/General Manager/Catering Sales
GeorgiaBob’s BBQ Co.
01.2019 - 04.2023
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Supervised employees through planning, assignments and direction.
Built and maintained loyal, long-term customer relationships.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Designed sales and service strategies to improve revenue and retention.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Delegated work to staff, setting priorities and goals.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements with catering sales.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Worked to build relationships with customers and built potential for additional sales.
Set and achieved company defined sales goals.
Generated advertising brochure for vendor use.
Owner/General Manager/Catering Sales
GeorgiaBob’s BBQ Co.
10.2008 - 02.2023
Set pricing structures according to market analytics and emerging trends from corporate office.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Led startup and creation of operational procedures and workflow planning.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Employed and managed vendors by negotiating deliverables, cost and expected quality with corporate.
Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Resolved issues quickly through meticulous research and quick decision-making.
Conferred with customers to understand needs and finalize purchase orders.
Kept up-to-date on regulatory changes affecting business operations.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies according to corporate rules.
Mentored and trained new hires on sales techniques and customer service procedures.
Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and customers.
Built diverse sales pipeline to exceed quota targets.
Owner/Erosion Control
Joseph Erosion Solutions
04.2004 - 12.2008
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed and implemented successful sales strategies to meet business goals.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Executed performance reviews to encourage improved productivity for team members.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Conferred with customers to understand needs and finalize purchase orders.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Mentored and trained new hires on sales techniques and customer service procedures.
Construction Supervisor/Erosion Control
Erosion Control Services, Inc.
06.1997 - 03.2004
Complied with company policies, objectives and communication goals.
Responded to customer questions regarding products, prices and availability.
Identified needs of customers promptly and efficiently.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Set specific goals for projects to measure progress and evaluate end results.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Worked closely with human resources to support employee management and organizational planning.
Implemented strategies to take advantage of new opportunities.
Determined consumer needs to provide products and services appealing to larger market.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Executed agreements, work orders and change orders to establish work to be performed and payment terms.
Inspected job site to authorize payment for various stages of completion.
Maintained clean, safe working environment by removing debris from job site prior to shift completion.
Read plans, instructions or specifications to determine work activities.
Read and followed blueprints when planning and implementing construction phases.
Kept track of supplies and materials to prevent inventory losses.
Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
Met with builders, developers, homeowners to discuss projects from start to finish.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Insurance Sales Agent
United Insurance of America
08.1996 - 08.1997
Responded to inquiries and explained product features and service advantages to potential customers.
Upsold products to policyholders and potential new clients.
Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
Rewrote and reinstated insurance policies, following underwriting and business rules.
Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
Offered policy guidance and management to promote asset protection.
Exceeded assigned sales and retention targets each quarter by upselling insurance products.
Explained coverage options to potential policyholders, answering questions or concerns.
Developed appropriate quotes based on risk information.
Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Sought out new clients and developed clientele by networking to find new customers.
Counseled prospects and policyholders on coverage, limits and regulations.
Monitored clients' insurance coverages to ensure changing needs were met.
Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.