Jason Jumawan
Missouri City,TX
Summary
In two years of working at Lone Star Pet Lodged(Destination Pet), helped provide excellent customer service and assist with various operations. Strong communication and interpersonal skills enable effective interaction with customers and colleagues. Proven ability to adapt to new technologies and provide support in both physical and technical aspects. Recognized for contributing to a top-rated department in the district. A team player who is attentive to details and committed to delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Destination Pet
2021.05 - 2023.07
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Kennel Tech Lead
Destination Pet
2021.05 - 2023.07
- Reviewed project requirements to identify customer expectations and resources needed to meet goals
- Develop and implement training programs for staff to ensure proper care and handling
- Mentor and guide new employees to help develop skills and knowledge
- Monitor and evaluate performance of kennel techs to ensure adherence to protocol and standards
- Coordinate with outside resources to ensure health and well-being of all pets in facility
- Oversee inventory management and ordering of supplies to ensure kennel is fully stocked at all times
Food Preparation Worker
Tropical Smoothie Café
2019.05 - 2019.08
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
HIGH SCHOOL DIPLOMA -
Lawrence E Elkins High School
Missouri City, TX05.2019
Skills
- Data Collection
- Account Updating
- Call Management
- Time Management Proficiency
- Adaptable and Flexible
- Scheduling
- Customer Service Excellence
- Safety Monitoring
- Care Monitoring
Certification
Google Data Analytics Certificate
IBM Excel Fundamentals For Data Analysis
Affiliations
- Photography
- Musician
- Technocrat
- Weight-Lifting
- Coding(SQL, Python, R)
Timeline
Customer Service Representative
Destination Pet
2021.05 - 2023.07
Kennel Tech Lead
Destination Pet
2021.05 - 2023.07
Food Preparation Worker
Tropical Smoothie Café
2019.05 - 2019.08
HIGH SCHOOL DIPLOMA -
Lawrence E Elkins High School
Google Data Analytics Certificate
IBM Excel Fundamentals For Data Analysis
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