Jason Kahari

• Answered phone calls from customers promptly and courteously.
• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.
• Developed relationships with key clients through regular contact and follow-up communication.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Maintained knowledge of current sales promotions and new product releases.
• Tracked inventory levels of popular items to ensure availability for customers' orders.
• Addressed customer questions and concerns regarding products and services.
• Strengthened customer retention by offering discount options.
• Handled cash register operations accurately during peak times.
• Demonstrated active listening skills when responding to customer questions and complaints.
• Excelled in exceeding daily credit card application goals.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Trained new hires on products and services, best practices, and protocols to reduce process gaps.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Answered customer inquiries regarding store policies and procedures.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Answered phone calls to assist customers with questions and orders.
• Used suggestive selling techniques to promote add-on sales.
• Welcomed customers, offering assistance to help find store items.
• Stocked shelves with merchandise when needed.
• Offered customers carry-out service at completion of transaction.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Resolved customer complaints professionally in accordance with company policy.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Greeted customers promptly and responded to questions.

Customer Service & Operations Specialist

• Maintained high productivity and quality standards, ensuring efficient operations and a positive guest experience.
• Provided exceptional customer service by greeting guests, answering questions, and addressing concerns promptly.
• Managed dining areas, maintaining cleanliness and organization to ensure a welcoming environment.
• Ensured food safety and hygiene, adhering to safe handling practices and accommodating dietary needs.
• Trained and mentored new employees on safety protocols, operational procedures, and customer service excellence.
• Conducted equipment inspections, identified and addressed safety hazards, and performed minor repairs to maintain safety and compliance.
• Delivered efficient ride operations, including assisting guests, ensuring proper safety measures, and closing down attractions as needed.
• Resolved guest complaints and provided solutions to enhance satisfaction and loyalty.