Jason Keeler
Holiday,NY
Summary
Accomplished Shift Supervisor with a proven track record at Starbuck Coffee, enhancing team productivity and customer satisfaction through expert training and mentoring, alongside rigorous cash handling expertise. Leveraged strong communication and conflict resolution skills to foster a positive work environment and streamline operations, achieving significant improvements in efficiency and service quality.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbuck Coffee
08.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Assistant Manager
Domino's Pizza
03.2018 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Barista Trainer
Starbuck Coffee
03.2016 - 03.2018
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
Education
Bachelor of Arts - Film And Media
Arizona State University
Tempe, AZ08-2025
Skills
- Training and mentoring
- Cash handling expertise
- Inventory control and record keeping
- Safety awareness
- Conflict resolution techniques
- Sales monitoring
- Shift reporting
- Attendance oversight
- Labor and food cost control
- Team motivation
- Strong verbal and written communication
- Complaint resolution
Languages
American Sign Language
Limited Working
Timeline
Shift Supervisor
Starbuck Coffee
08.2021 - Current
Assistant Manager
Domino's Pizza
03.2018 - 08.2021
Barista Trainer
Starbuck Coffee
03.2016 - 03.2018
Bachelor of Arts - Film And Media
Arizona State University