Jason Kelley
Chalmette,LA
Summary
Organized and dependable candidate with a track record of managing multiple priorities while maintaining a positive attitude. Proven ability to take on added responsibilities to meet team goals and contribute to organizational success. Strong attention to detail and organizational skills make me a valuable team player who ensures accurate and efficient task completion. Demonstrated capacity for managing complex workloads with precision by successfully handling multiple projects simultaneously.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
07.2023 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Successfully managed and grew rental route over the last 4 fiscal quarters by 15% year over year.
Store Leader
HEB
04.2016 - 01.2023
- Exercises independent judgment in making employment-related and business decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters
- Leads and cultivates team of 550 partners among all departments by fostering a sense of teamwork among Partners to encourage team goal achievement
- Helps manage performance and development of School of Retail Management (SORM), School of Retail Leadership (SORL), and Intern Program Partners
- Successfully led 2 teams through the grand opening process to launch 2 new $30M stores in the Houston Market.
- Develops and implements merchandising strategy that optimizes financial performance and aligns with corporate strategy, and customer trends, expectations, and demographics
- Oversees large product assortment and increased sales volume; manages new- item implementation to maximize sales and gross profit opportunities
- Lead product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner- related matters
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Conducted inventory analysis to determine optimal stock levels.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Planned optimal workflow through successful scheduling and task delegation.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Elevated team performance with motivational approach and excellent training abilities.
Assistant Store Leader
HEB
01.2014 - 01.2016
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Trained new-hires on H-E-B procedures to better service customers.
- Created training modules in partnership with HR for new hires.
Executive Team Leader, Human Resources
Target
09.2010 - 06.2014
- Built relationships with team members to encourage willingness to address concerns and issues.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
- Conducted candidate interviews and performed background checks and verification.
- Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.
- Recruited talented, diverse and qualified candidates for employment.
Foreclosure Prevention Specialist
NationStar Mortgage
06.2009 - 08.2010
- Approved and modified risk grade recommendations with focus on avoiding potential defaults and foreclosures.
- Maintained strict confidentiality of credit and customer information.
- Confirmed and tracked borrowers' compliance with loan conditions and covenants and worked to prevent foreclosures.
- Made timely and accurate credit recommendations within company's fair lending, credit and collateral guidelines.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
- Calculated clients' available monthly income to meet debt obligations.
- Answered over 95 customer communications per day via telephone, email and web chat.
Education
Bachelor of Arts - Economics
Louisiana State Univeristy
12.2007
Skills
- Microsoft Office
- Team Development
- Replenishment and Recovery
- Corrective Actions
- Operations Management
- Schedule Coordination
- Employee Scheduling
- Employee Counseling
- Conflict Resolution
- Shrink Management
- Company Culture and Values
- Team Leadership
Certification
Inventory
Management 1.0
Food Manager
Certification
QUALIFICATIONS
Timeline
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
07.2023 - Current
Store Leader
HEB
04.2016 - 01.2023
Assistant Store Leader
HEB
01.2014 - 01.2016
Executive Team Leader, Human Resources
Target
09.2010 - 06.2014
Foreclosure Prevention Specialist
NationStar Mortgage
06.2009 - 08.2010
Bachelor of Arts - Economics
Louisiana State Univeristy