Jason Kempert
Hinckley,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
General Manager
Tobies Station Inc
04.2000 - Current
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT2017
Skills
- Communication Skills
- Team Training
- Staff Management
- Vendor Negotiations
- Coaching and Mentoring
- Cost Analysis and Savings
- Vendor Partnerships
- Sales Promotion
- Performance Evaluations
- Purchasing
- Interpersonal Skills
- Staffing
- Staff Training
- Profit and Loss
- Customer Experience
- Staff Motivation
- Supervision and Training
- Problem Resolution
- Sales Planning and Implementation
- Leadership
- Sound Judgment
- Employee Scheduling
- Inventory Control
Timeline
General Manager
Tobies Station Inc
04.2000 - Current
Bachelor of Science - Business Management
Western Governors University
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