Jason Kent
Field Team Supervisor
Newnan,GA
Summary
Seasoned Field Team Supervisor with comprehensive background in managing and leading diverse teams. Strengths include strong leadership, effective communication skills, and ability to maintain high performance standards. Consistently successful in optimizing team productivity and enhancing operational efficiencies.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Field Team Supervisor
G&W Equipment
Atlanta, GA
10.2018 - Current
- Provide guidance on technical aspects of projects as needed.
- Develop training materials and conducted training sessions for new hires.
- Ensure that all safety guidelines were followed at all times while working in the field.
- Assist in developing strategies for improving customer service and satisfaction levels.
- Resolve conflicts between team members through effective communication techniques.
- Draft weekly reports summarizing employee performance, productivity, and other metrics related to job duties.
- Respond quickly to customer inquiries or requests for assistance from the field team.
- Conduct performance reviews and provided feedback to improve employees' work efficiency.
- Supervise team to ensure the completion of assigned tasks within specified timelines.
- Organize regular meetings with field staff to discuss job expectations and review progress towards goals.
- Create work schedules and delegated assignments.
- Delegate duties to employees based on skillset.
Field Service Technician
Thompson Lift Trucks
Forest Park, GA
01.2008 - 10.2018
- Performed preventative maintenance and repairs on a variety of equipment.
- Performed troubleshooting on electronic circuits and systems.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Owner
Dixie Lift
Stockbridge, GA
06.2005 - 01.2008
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed strategic plans to increase profitability and efficiency.
- Managed daily operations of business, including hiring and training staff.
- Delegated work to staff, setting priorities and goals.
- Forecasted customer demand to set prices or labor rate for goods and services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Warranty Administrator
Briggs Equipment
Atlanta, GA
02.1999 - 06.2005
- Monitored warranty costs, identifying areas for cost savings opportunities.
- Updated company databases with new information about warranties and returns.
- Generated reports on warranty performance metrics including turnaround times and resolution rates.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Created detailed records of all customer interactions related to warranties and returns.
- Resolved discrepancies in warranty coverage for customers.
- Followed up on payments for outstanding claims.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Checked documentation for appropriate coding, catching errors and making revisions.
Shop Technician
Wrenn Handling
Decatur, GA
01.1994 - 02.1999
- Assisted in troubleshooting electrical problems with equipment.
- Replaced worn or defective parts on lift trucks using hand tools or power tools.
- Repaired damaged components by welding or soldering techniques.
- Performed preventative maintenance activities on shop equipment, rental equipment, customer equipment to ensure optimal performance levels.
- Followed standard operating procedures when performing maintenance tasks in the shop area.
- Installed new features on equipment according to manufacturer's instructions.
- Ensured that all necessary paperwork was completed accurately after completing repair jobs.
Education
Bachelor of Science - Graphic Information Technology
Arizona State University
Tempe, AZ06-2016
Skills
- Task delegation
- Labor cost control
- Equipment Repair
- Equipment safety verification
- Multitasking and prioritization
- Quality assurance
- Interpersonal communication
- Teamwork
- Administration and management
- Budget management
- Analytical skills
- Employee management
- Field supervision
- Problem-solving
- Preventive equipment maintenance
- Effective communication
- Verbal and written communication
- Time management abilities
Certification
- Lift Truck Technical Certifications
Accomplishments
- Dean's List Honors
- National Society Of Collegiate Scholars
References
References available upon request.
Timeline
Field Team Supervisor
G&W Equipment
10.2018 - Current
Field Service Technician
Thompson Lift Trucks
01.2008 - 10.2018
Owner
Dixie Lift
06.2005 - 01.2008
Warranty Administrator
Briggs Equipment
02.1999 - 06.2005
Shop Technician
Wrenn Handling
01.1994 - 02.1999
Bachelor of Science - Graphic Information Technology
Arizona State University
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