Jason Kewley
West Allis,WI
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
17
17
years of professional experience
Work History
Service Coordinator
Helm Mechanical
01.2011 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Conducted regular performance reviews for technicians, providing feedback and support for professional development.
- Generated reports detailing findings and recommendations.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Established and maintained service schedules for several projects to help plan organize workload.
Service Coordinator
Zien Service
07.2008 - 01.2011
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Prepared reports on service performance metrics and key indicators for management review.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
Education
High School Diploma -
Pius XI
Milwaukee, WI1998
Skills
- Resource Utilization
- Service Monitoring and Evaluation
- Individualized Service Plans
- Team Leadership
- Goal Setting
- Performance Monitoring
- Budget Management
- Customer Service
- Notetaking and Documentation
- Client Relationship Management
- Multitasking Abilities
- Excellent Communication
- Analytical Thinking
Timeline
Service Coordinator
Helm Mechanical
01.2011 - Current
Service Coordinator
Zien Service
07.2008 - 01.2011
High School Diploma -
Pius XI
Similar Profiles
Timothy James StichTimothy James Stich
Project Manager at Helm Electrical / Helm MechanicalProject Manager at Helm Electrical / Helm Mechanical
Lane ScheiderLane Scheider
HVAC Technician at Helm MechanicalHVAC Technician at Helm Mechanical
Jesse StenslokkenJesse Stenslokken
Sheet Metal Foreman at Helm MechanicalSheet Metal Foreman at Helm Mechanical
Maxwell GoeblMaxwell Goebl
Critical Care Paramedic at Bell AmbulanceCritical Care Paramedic at Bell Ambulance
Katelyn SchwallKatelyn Schwall
Medical Laboratory Technician at ZoetisMedical Laboratory Technician at Zoetis