Jason Khamvongsa
Las Vegas,NV
Summary
With a degree in Hospitality Management from the University of Nevada, Las Vegas, and over 8 years of experience in the hospitality industry, I transitioned into the dynamic world of iGaming and sports. My background as a Student Athlete has shaped my dedication to excellence, and I am continuously seeking new opportunities to grow and advance professionally. My experience includes managing teams, developing strategic initiatives, and ensuring seamless service delivery that exceeds customer expectations. I am committed to driving success and fostering long-term relationships in the sports and iGaming sectors.
Overview
7
7
years of professional experience
Work History
VIP Digital Marketing Supervisor
Caesars Digital
04.2024 - Current
- Manage and grow a portfolio of high-value players, utilizing direct mail, email, telemarketing, and digital outreach to optimize customer experiences and revenue generation.
- Manageloyalty programs, delivering exclusive rewards and promotions for high-value customers.
- Utilize customer data to optimize initiatives, track KPIs, and report performance.
- Collaborate with marketing, product, analytics, and customer service teams to drive cohesive execution of CRM and loyalty strategies.
- Provide high-touch service to VIP customers, proactively identifying and resolving issues to exceed expectations and build long-term relationships.
- Monitor guest activity, including wagering patterns and engagement levels, to identify reactivation opportunities and optimize promotional efforts.
- Maintain strict compliance with company policies, responsible gaming regulations, and industry standards while upholding the highest level of integrity.
- Assist in training and mentoring team members, sharing best practices to enhance service delivery and operational efficiency.
- Efficiently allocate resources, leveraging bonuses and incentives to maximize ROI across CRM and loyalty initiatives.
VIP Executive Host
Caesars Digital
11.2022 - 04.2024
- Managed VIP accounts for Sports Betting and iGaming, cultivating strong relationships and delivering personalized service.
- Identified cross-sell opportunities and kept abreast of market trends to drive customer engagement.
- Ensured smooth guest experiences by mastering products, bonus programs, and system updates.
- Collaborated with internal teams to enhance VIP strategies and support departmental objectives.
- Maintained strict adherence to compliance standards, ensuring integrity in all guest interactions and transactions.
Assistant Front Service Manager
The Mirage
12.2021 - 11.2022
- Led a team of 30 employees, optimizing operational efficiency by identifying and addressing process gaps.
- Trained and mentored staff on best practices, ensuring high-quality service that aligned with company standards and improved customer satisfaction.
- Actively resolved customer complaints and provided solutions to enhance the guest experience.
Assistant Parking Manager
Ace Parking
05.2018 - 03.2020
- Supported daily operations, including hiring, training, payroll management, and vendor coordination, ensuring smooth department functionality.
- Analyzed operational data to streamline processes, reducing labor costs while increasing productivity.
- Fostered strong working relationships with stakeholders and communicated regularly at meetings to ensure operational transparency and alignment.
- Managed internal audits to maintain security and accountability, ensuring high operational standards.
Education
Bachelor of Science - Hospitality Management
University of Nevada, Las Vegas
Las Vegas, NV05-2017
Skills
- Customer Relationship Management
- Sales & Revenue Growth
- Team Leadership & Development
- Cross-Functional Collaboration
- Data Analysis & Reporting
- Strategic Planning & Execution
- Compliance & Risk Management
Timeline
VIP Digital Marketing Supervisor
Caesars Digital
04.2024 - Current
VIP Executive Host
Caesars Digital
11.2022 - 04.2024
Assistant Front Service Manager
The Mirage
12.2021 - 11.2022
Assistant Parking Manager
Ace Parking
05.2018 - 03.2020
Bachelor of Science - Hospitality Management
University of Nevada, Las Vegas
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