Jason Kim
E-Commerce Manager
Cypress,CA
Summary
Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.
Overview
11
11
years of professional experience
Work History
E-Commerce Manager
HYFVE
Vernon, CA
06.2020 - Current
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Constructed new payment systems for online orders to optimize website shopping and boost sales.
- Supported annual media planning process and media buying for digital content.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
E-Commerce Manager
Double Icon
Los Angeles, CA
02.2018 - 07.2020
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Helped find leading online retailers and platforms to connect with consumers.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Sales Manager
HYFVE
Vernon , CA
06.2016 - 02.2018
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Developed and implemented new sales strategies to update product lines.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Tracked monthly sales to generate reports for business development planning.
- Achieved company growth for several consecutive years through market expansion and sales.
Sales Associate
HYFVE
Vernon , CA
02.2015 - 03.2016
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Offered product and service consultations and employed upselling techniques.
- Acted as initial contact in addressing customer concerns.
- Built trusting relationships with customers by making personal connections.
Head Designer
Snooki by Nicole Polizzi
Vernon , CA
06.2013 - 02.2015
- Determined styles, size and arrangement of illustrations and graphics.
- Contributed ideas during strategic and conceptual brainstorming sessions.
- Collaborated with team of designers to offer improvements and direction on others' projects.
- Submitted rough drafts to clients and management to gain approval.
- Followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.
- Generated digital image files for use in digital and traditional printing.
- Worked with customers to present mockups and collect information for adjustments.
- Submitted design ideas to plan projects with customers and managers.
- Created corporate brands by designing cohesive looks between logos and letterheads.
Designer
Double Zero
Los Angeles, CA
01.2011 - 03.2013
- Contributed ideas during strategic and conceptual brainstorming sessions.
- Collaborated with team of designers to offer improvements and direction on others' projects.
- Generated digital image files for use in digital and traditional printing.
- Used photoshop and illustrator to create images and layouts.
- Submitted design ideas to plan projects with customers and managers.
- Utilized knowledge of production to create high quality images.
Designer's Assistant
Double Zero
Los Angeles, CA
02.2010 - 01.2011
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
Bachelor of Science - Business Administration
Biola University
La Mirada, CALanguage Certificate - Chinese
Xing Guan Yu Xue Xiao
BeijingSkills
Target audience researchOver watch all marketing channelsPromotional sales eventsLead generation
Strategic account development
Database Management
Account management
B to B sales
Direct sales
Timeline
E-Commerce Manager
HYFVE
06.2020 - Current
E-Commerce Manager
Double Icon
02.2018 - 07.2020
Sales Manager
HYFVE
06.2016 - 02.2018
Sales Associate
HYFVE
02.2015 - 03.2016
Head Designer
Snooki by Nicole Polizzi
06.2013 - 02.2015
Designer
Double Zero
01.2011 - 03.2013
Designer's Assistant
Double Zero
02.2010 - 01.2011
Bachelor of Science - Business Administration
Biola University
Language Certificate - Chinese
Xing Guan Yu Xue Xiao