Summary
Overview
Work History
Education
Skills
Timeline
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Jason Kirby

Del Valle

Summary

Versatile leader with a track record of developing tailored training programs at Rackspace Managed Hosting, enhancing team performance and customer satisfaction. Skilled in professional cleaning and sales training development, adept at fostering relationships and driving results. Demonstrates exceptional team leadership and problem-solving abilities, significantly improving operational efficiency.

Overview

20
20
years of professional experience

Work History

Head Janitor

Federal Bureau Of Prisons
02.2016 - 10.2024
  • Developed customized cleaning plans for situations in the facility.
  • Conducted regular inspections of facilities, identifying problem areas and prioritizing cleaning accordingly.
  • Evaluated job performance of team members, recognizing outstanding efforts.
  • Assisted dorm officer in payroll and recommended individuals for bonuses.
  • Made hiring and firing recomendations.

Sales Training Manager

Rackspace Managed Hosting
01.2010 - 02.2015
  • Developed and designed the training program for the Lead Generation team.
  • Evaluated the effectiveness of the training program through regular assessment, making adjustments as needed for optimal results.
  • Provided one-on-one coaching sessions tailored towards addressing specific areas needing development in individual employees.
  • Collaborated with senior management to identify skill gaps and develop targeted training initiatives.

Store Manager

Mattress Firm
01.2005 - 12.2010
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Bachelor of Arts - Communications

University OfPhoenix
San Antonio, TX

Skills

  • Team Leadership
  • Sales Training Development
  • Professional Cleaning Skills
  • Culinary Operations Management
  • Accomplished with Microsoft Office

Timeline

Head Janitor

Federal Bureau Of Prisons
02.2016 - 10.2024

Sales Training Manager

Rackspace Managed Hosting
01.2010 - 02.2015

Store Manager

Mattress Firm
01.2005 - 12.2010

Bachelor of Arts - Communications

University OfPhoenix

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Jason Kirby