Bringing compassionate and dedicated approach, combined with strong organizational and leadership skills, to role. Possesses in-depth understanding of healthcare regulations and proficient in operational management and staff development. Committed to enhancing quality of care and creating supportive environment for residents and staff alike.
Overview
17
17
years of professional experience
Work History
Licensed Nursing Home Administrator
Intersect Healthcare of Big Rapids
04.2024 - Current
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Handled employee write-up documentation and incident reports to actualize corrective action plans and deliver solutions.
Collaborated with clinical teams to develop evidence-based policies and procedures that ensured consistent delivery of high-quality care services.
Championed a resident-centered approach to care by actively soliciting feedback from patients'' families regarding their experiences at the nursing home facility.
Maintained strong knowledge of applicable governing requirements and submitted documentation and reports in accordance with [Area of expertise] programs.
Delivered financial reports such as income documents, balance sheets and cash flow statement to organization's board.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Controlled accounts payable, accounts receivable, billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
Operations Manager Food and Facilities
Corewell Health
04.2016 - 04.2024
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and maintained relationships with external vendors and suppliers.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Admissions and Marketing Manager
ALTERCARE OF BIG RAPIDS CENTER FOR REHABILITATION AND NURSING CARE
10.2010 - 04.2016
Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
Coordinate all new admissions to facility
Ensure customer satisfaction
Built strong community ties with past residents and families
Community involvement through various organizations
Relationship building with surrounding hospitals and doctors
Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Director of Food And Beverage Operations
THE RESORTS OF TULLYMORE AND ST. IVES
01.2008 - 10.2010
Created and implemented a food cost Budget
Ran daily operations of all food and Beverage Operations
All ordering from food vendors
Built Customer and Business Relationships
Education
Bachelors Degree - Hotel Management
FERRIS STATE UNIVERSITY
BIG RAPIDS, MI
Associates Degree - Food Service and Restaurant Management
FERRIS STATE UNIVERSITY
BIG RAPIDS, MI
Minor - Special Event and Meeting Planning
FERRIS STATE UNIVERSITY
BIG RAPIDS, MI
Skills
Organizational leadership
Operations management
Quality improvement
Personnel management
Customer service
Risk management
Timeline
Licensed Nursing Home Administrator
Intersect Healthcare of Big Rapids
04.2024 - Current
Operations Manager Food and Facilities
Corewell Health
04.2016 - 04.2024
Admissions and Marketing Manager
ALTERCARE OF BIG RAPIDS CENTER FOR REHABILITATION AND NURSING CARE
10.2010 - 04.2016
Director of Food And Beverage Operations
THE RESORTS OF TULLYMORE AND ST. IVES
01.2008 - 10.2010
Associates Degree - Food Service and Restaurant Management