Jason Kravchuck
Mansfield,MA
Summary
Resourceful and detail-oriented professional with 15+ years of experience delivering robust, data-driven solutions across retail, insurance, automotive, health, and financial sectors. Adept at creating insightful BI dashboards and tools that guide strategic decision-making and propel business growth. Recognized for transforming customer success operations, driving customer retention, and fostering long-term relationships built on trust and mutual benefit. Ability to lead high-performance teams, establish customer-centric cultures, and use data insights to drive product improvement and streamline customer service processes.
Overview
16
16
years of professional experience
7
7
Certifications
Work History
Solution/Project Manager
Merkle Inc
Marlboro, MA
01.2020 - Current
- Managed complex marketing database solutions for diverse industries within a data management service line
- Administered scheduled and spontaneous client marketing campaigns, BI reporting, and data extracts using various technologies, such as Google Cloud, In-house hosted solutions, Azure, Amazon Cloud, Alterian, SQL, PowerBI, and Tableau
- Served as the primary point of contact with clients, steering daily huddles, prioritizing service requests, negotiating the scope of work for additional client solution functionalities, and maintaining frequent account status meetings
- Executed daily updates and ETL processing for client marketing databases, incorporating data feeds from credit bureaus and other third-party sources
- Generated client invoices and ensured the availability of necessary backup documentation
- Harmonized account-level documentation encompassing solution runbooks and RACI
- Managed high-profile client accounts, including JPMorgan Chase ($25M), HNB Bank ($10M), Goodyear ($40M), OnStar, Humana, John Hancock, Sherwin Williams, Urban Outfitters, AARP, Dell, Paul Fredrick, Abercrombie, and Fitch, LifeLock, The Hartford, PUR Insurance, Red Lobster, CMFG, AAA Life, and Canon.
Operations Lead Analyst/Manager
Merkle Inc
Marlboro, MA
01.2013 - 01.2020
- Collaborated with operations and development teams to devise strategic plans for marketing database solution development in the managed services segment
- Delivered emergency support services for marketing database accounts facing financial/operational challenges, employing standardized reporting, rigorous quality controls, and operational standards to restore stability and performance
- Orchestrated transition to production activities for internally hosted and cloud provider hosted offerings (including AWS and Google) for strategic clients, like The Hartford, Humana, JP Morgan Chase Bank, 5/3 Bank, CUNA Mutual, Urban Outfitters, John Hancock, Huntington Bank, Dell, AAA Life, PUR Insurance Huntington Bank, and LifeLock
- Delivered practical guidance and direction to a dynamic team of developers, interns, and global delivery center staff, fostering an environment of growth and innovation
- Cultivated and upheld comprehensive solution documentation to assist the development team and ensure ongoing seamless support.
Business Intelligence Architect / Implementation Specialist
Trimark USA
South Attleboro, MA
01.2011 - 01.2013
- Demonstrated ability to comprehend clients’ business needs and guide them to articulate needs in terms of business value, facilitating the development of tailored solutions
- Crafted dynamic business intelligence solutions and executive dashboards utilizing various tools, catering to clients’ information management requirements and enhancing proactive decision-making in a contemporary business environment
- Maintained consistent collaboration with high-performance teams to design and deploy innovative data warehouse applications, bolstering operational efficiency and data-driven decision-making.
Systems Administrator
Trimark USA
South Attleboro, MA
01.2007 - 01.2011
- Established servers and desktop workstations, ensuring reliable and efficient performance for users
- Hired and mentored network and desktop support technicians, enhancing in-house technical skills
- Devised budgets and effectively controlled expenses, aligning financial resources with business objectives
- Investigated, negotiated, and implemented standardized server configuration for remote sites, resulting in significant 50% cost savings while instituting company-wide server standards
- Architected and implemented a comprehensive wide-area network, bridging satellite offices with corporate headquarters, fostering seamless communication and collaboration
- Configured crucial network components, including routers, firewalls, domain name services, email, web, and FTP services, bolstering network security and performance.
Education
Bachelor of Science - Information Systems
Bryant University
Skills
Data Analysis/Interpretationundefined
Certification
Microsoft Certified Systems Engineer, Computer Ed Institute, Smithfield, RI
Timeline
Solution/Project Manager
Merkle Inc
01.2020 - Current
Operations Lead Analyst/Manager
Merkle Inc
01.2013 - 01.2020
Business Intelligence Architect / Implementation Specialist
Trimark USA
01.2011 - 01.2013
Systems Administrator
Trimark USA
01.2007 - 01.2011
Bachelor of Science - Information Systems
Bryant University
Similar Profiles
VISHAL TYAGIVISHAL TYAGI
Asst. Vice President at Merkle IncAsst. Vice President at Merkle Inc
Rajesh VaghelaRajesh Vaghela
Product Manager at Merkle IncProduct Manager at Merkle Inc
Jody McDermottJody McDermott
Campaign Manager at Merkle IncCampaign Manager at Merkle Inc
Jane WadeJane Wade
Stroke and Cerebrovascular Center Clinical Social Worker at Boston Children’s HospitalStroke and Cerebrovascular Center Clinical Social Worker at Boston Children’s Hospital
HAROLD BARNESHAROLD BARNES
Manager, Revenue Cycle Management at Shields Health SolutionsManager, Revenue Cycle Management at Shields Health Solutions