Jason Kroes
Grand Rapids,MI
Summary
Skilled in managing installation schedules and crew assignments to ensure optimal project coverage. Coordinate customer appointments and resolve onsite issues, enhancing satisfaction. Monitor inventory levels and approve invoices to support operational efficiency. Develop procedures that promote team performance and safety across diverse roles.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Installation Manager
Leaf Filter
Grand Rapids, MI
08.2019 - 09.2026
- Coordinated LeafFilter installation schedules, crew assignments, and daily field coverage to optimize workflow through Salesforce.
- Resolved onsite issues with crews, homeowners, and regional support teams.
- Oversaw all aspects of installations, ensuring customer satisfaction through effective planning and coordination.
- Communicated regularly with customers throughout the duration of their installation projects to ensure expectations were met or exceeded.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Adjusted project schedules daily based on progress to meet deadlines and maintain customer satisfaction.
- Trained installers on LeafFilter methods, safety rules, and job expectations.
- Inspected completed installations for quality, fit, and customer satisfaction.
- Coordinated customer appointments, site access, and installation start times.
Grocery Team Leader
Meijer
Rockford, Michigan
10.2017 - 08.2019
- Supervised grocery team using Meijer standards for service, stocking, and cleanliness.
- Directed daily shelf replenishment, facing, and product rotation across grocery aisles.
- Coordinated team schedules, breaks, and task assignments to support store operations.
- Trained team members on Meijer safety, merchandising, and guest service expectations.
- Monitored inventory levels and ordered products to maintain grocery department availability.
- Resolved guest concerns while supporting courteous, helpful Meijer shopping experiences.
- Communicated effectively with vendors regarding delivery schedules or order cancellations.
- Enforced sanitation practices and maintained organized backroom and sales floor areas.
General Manager
Papa Johns
Grand Rapids, MI
04.2011 - 10.2017
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Enforced labor, cash handling, and store policy compliance throughout restaurant operations.
- Monitored food safety, sanitation, and quality standards across kitchen and service areas.
- Ensured compliance with local health department regulations regarding food safety standards.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Resolved customer concerns and supported smooth order flow during peak business hours.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA guidelines.
Education
Some College (No Degree) - Business Administration And Management
Grand Rapids Community College
Grand Rapids, MISkills
- Installation scheduling
- Skilled in Salesforce
- Field coverage
- Inventory control
- Invoice management
- Team leadership
- Effective communication
- Customer service
- Salesforce scheduling
Skills
- Installation scheduling
- Salesforce proficient
- Field coverage
- Inventory control
- Invoice management
- Team leadership
- Effective communication
- Customer service
Certification
- Lead Safety Certification
Timeline
Installation Manager
Leaf Filter
08.2019 - 09.2026
Grocery Team Leader
Meijer
10.2017 - 08.2019
General Manager
Papa Johns
04.2011 - 10.2017
Some College (No Degree) - Business Administration And Management
Grand Rapids Community College