JASON K. TUMULAK
Arroyo Grande,USA
Summary
Enterprise professional with solid history of managing high-profile accounts and delivering impactful client solutions. Known for fostering collaborative environments and consistently achieving targeted outcomes. Reliably adaptable to changing demands, leveraging strategic thinking and negotiation skills to drive success.
Overview
11
11
years of professional experience
Work History
Enterprise Account Manager/Property Manager
StudentRoomStay
01.2024 - Current
- As an Enterprise Account Manager, I manage key client accounts, ensuring high customer satisfaction and retention levels
- Develop and implement sales strategies to penetrate new markets and expand business opportunities
- Conduct market research and analysis to identify trends, opportunities, and competitive threats
- Negotiate contracts, pricing, and terms with clients and vendors to maximize profitability
- Collaborate with marketing and operations teams to develop and execute promotional campaigns and initiatives
- Monitor sales performance metrics, analyze data, and generate reports for senior management
- As a Property Manager, I oversee daily operations of residential and commercial properties, ensuring a high standard of maintenance and tenant satisfaction
- Manage tenant relations, addressing concerns and resolving disputes promptly to foster a positive living and working environment
- Coordinate property and perform maintenance and repairs
- Implement marketing strategies to attract new tenants, including property showings and online listings
- Conduct regular property inspections to ensure compliance with safety regulations and maintenance standards
- Prepare and manage budgets, monitor expenses, and optimize revenue through effective property management strategies
- Administer lease agreements, renewals, and terminations, ensuring compliance with legal and company policies
- Maintain accurate financial records and reports, including rent collection and accounts payable/receivable
- Facilitate tenant move-in and move-out processes, ensuring smooth transitions and property turnover
Senior Strategic Account Manager
TrueLark
03.2023 - 12.2023
- Company Overview: remote
- Managed a portfolio of high-value clients, serving as the primary point of contact for all AI-related matters
- Developed and nurtured robust and long-lasting client relationships, leading to a 20% increase in client retention rates
- Collaborated closely with cross-functional teams, including AI engineers, data scientists, and product managers, to ensure successful project execution and timely delivery of AI solutions
- Conducted in-depth needs assessments to understand client objectives and challenges
- Customized AI solutions to address client-specific requirements, resulting in a 15% increase in upsell opportunities
- Orchestrated regular status meetings and progress reviews, keeping clients informed and engaged throughout the project lifecycle
- Generated detailed reports and dashboards to track key performance indicators (KPIs) and project progress
- Presented findings to clients in a clear and actionable manner
- Remote
Senior Strategic Account Manager
Xplor
01.2022 - 02.2023
- Company Overview: remote
- Responsible for the total account management function of $2M ARR portfolio, including increasing revenue and securing renewals, serving as the central point of contact
- Refine sales messaging, prospecting, qualifying, and closing techniques
- Meet and exceed assigned sales quotas by renewing and growing existing relationships
- My primary role was to consult on best practices, sales offerings, and sales techniques to coach, mentor, and level up the current Customer Success Managers to operate as Account Managers
- As a result, we grew in revenue by $400K ARR this past year
- This was all accomplished because I led with a customer satisfaction and relationship-building approach first mentality
- Remote
Senior Strategic Account Manager
MINDBODY
01.2019 - 01.2022
- Responsible for the total account management of a $4M ARR portfolio, including increasing revenue and securing renewals, serving as the central point of contact
- Refine sales messaging, prospecting, qualifying, and closing techniques
- Meet and exceed assigned sales quotas by renewing and growing existing relationships
- Work with management in building the project/technology roadmaps, project scoping, and analysis
- Develop functional and technical specifications
- Work with the sales leadership team to strategize on sales approaches
Senior Customer Implementation Manager
MINDBODY
09.2018 - 01.2019
- Responsible for project coordination and implementation of one-time customer projects with a focus on customer software and data projects to ensure a customer experience that is seamless and consistent
- Deliver complex projects through all project lifecycle phases, from defining projects to implementation
- Provided customer consults to review a project requirement to design and implement projects, including creating a scope of work that included timelines and cost, delivering an 80% conversion rate
- Support Onboarding projects by consulting with customers to understand their business model and goals and design workflows that translate into a robust, scalable design
- Oversee technical aspects of assigned customer projects by gathering business requirements, managing project timelines, and ensuring proper communication
Premium Support Coordinator
MINDBODY
09.2013 - 09.2018
- I managed all technical aspects of a company's relationship with its customers who paid for this service
- I worked closely with the sales and business account management team to win new business and increase sales to existing customers
- By providing top-quality technical service before and after a sale, I helped ensure customer satisfaction and strengthened customer relationships
Education
High School Diploma -
Mililani High School
Mililani Town, HI06-1999
Skills
- Effective prioritization and organization
- Acute leadership and cooperative teamwork
- Ability to meet rigorous deadlines and work under pressure
- Strong written and oral communication
- Capacity to learn and adapt quickly
- Windows
- Apple
- Access
- Excel
- Salesforce
- HubSpot
- Sales Presentations
- Key Account Management
- Collaborative mindset
- Customer Relationship Management
- Sales Strategies
- Technical understanding
- Pipeline Management
- Revenue Growth
- Upselling strategies
- Time Management
- Account Management
- Contract Negotiation
Accomplishments
- 10+ Years of experience as a Strategic Account Manager
- 14+ Years of experience in a growing SaaS company
Timeline
Enterprise Account Manager/Property Manager
StudentRoomStay
01.2024 - Current
Senior Strategic Account Manager
TrueLark
03.2023 - 12.2023
Senior Strategic Account Manager
Xplor
01.2022 - 02.2023
Senior Strategic Account Manager
MINDBODY
01.2019 - 01.2022
Senior Customer Implementation Manager
MINDBODY
09.2018 - 01.2019
Premium Support Coordinator
MINDBODY
09.2013 - 09.2018
High School Diploma -
Mililani High School
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
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