Jason Kutasi
Titusville,FL
Summary
Proactive Automotive Store Manager and Service Advisor with extensive experience in customer service, vehicle maintenance, and team management. Skilled in fostering customer loyalty, optimizing operational efficiency, and driving revenue growth through strategic initiatives. Adept at managing multi-faceted responsibilities in fast-paced environments, ensuring high standards of customer satisfaction and operational excellence. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
22
22
years of professional experience
Work History
Service Advisor
Starling GMC Buick
2024.04 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Increased sales by offering advice on purchases and promoting additional products. On average a 10% increase yearly, maintain 1.8-2.2 average hours per RO, with a 78% gross profit on Labor.
Assistant Service Manager /Customer Service Advisor
Ron Norris GMC Buick
2011.10 - 2024.04
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Reached out to customers to offer assistance with account and service issues, as well as propose Service choices. Maintain Fleet Relationships and service needs.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Build relationships to increase revenue average of a 10% lift in revenue yearly and a 78% gross profit on labor while maintaining a 1.8-2.2 hours per work order.
Automotive Store Manager
Sears Auto Center
2010.06 - 2011.11
- Coordinated special events such as promotional sales or community outreach programs designed to increase brand awareness among potential customers.
- Boosted employee morale by creating a positive work culture that celebrated successes while encouraging open communication about challenges faced within store operations.
- Implemented performance-based incentives for staff members to encourage exceptional service and drive overall improvements in store results.
- Maintained up-to-date knowledge of automotive products, services, and industry trends to offer informed guidance to both staff and customers.
- Conducted regular performance evaluations with team members to provide constructive feedback and support professional growth.
- Addressed customer complaints promptly by investigating issues thoroughly and offering satisfactory resolutions when needed.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintain and Obtain Fleet Accounts with effective turn around and Quality , provide Service needs to keep vehicles on the road.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Supervised guests at front counter, answering questions regarding products.
Department Supervisor
The Home Depot Inc
2007.04 - 2010.06
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 15-20 employees, delegated tasks and held each employee accountable for completing assignments.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Built and designed large displays weekly to promote specific products.
- Analyzed inventory data to identify and address stock discrepancies.
- Managed incoming shipments by verifying the accuracy of documentation against physical items received.
- Certified fork lift, reach truck and cherry picker operator.
Store Manager/Sales Manager
Rex TV And Appliance
2002.07 - 2007.04
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
Associate of Arts - Accounting
Eastern State College
Titusville, FL06.2012
High School Diploma -
Titusville High School
Titusville, FL05.2001
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Attention to Detail
- Service Estimates
- Scheduling
- Operational Efficiency
Accomplishments
Mark of Excellence Award from General Motors 2022.
- Achieved average of 10% increase in sales by forecasting and implementing processes with accuracy and efficiency.
- Obtained my Real Estate license while working full time in the auto business.
automotive sports and customization
Building and Customizing vehicles is me passion. Have had Vehicles featured in vender booths at multiple shows in Florida. Including vender like Nitto Tire, Belltech Suspension and Hostile Wheels. This has helped me build relationships with these venders for future products.
Timeline
Service Advisor
Starling GMC Buick
2024.04 - Current
Assistant Service Manager /Customer Service Advisor
Ron Norris GMC Buick
2011.10 - 2024.04
Automotive Store Manager
Sears Auto Center
2010.06 - 2011.11
Department Supervisor
The Home Depot Inc
2007.04 - 2010.06
Store Manager/Sales Manager
Rex TV And Appliance
2002.07 - 2007.04
Associate of Arts - Accounting
Eastern State College
High School Diploma -
Titusville High School
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