Jason Kyser
Sacramento
Summary
System Administrator with nearly 20 years of experience in managing and optimizing IT environments. Expertise in DHCP, DNS, and network security, ensuring reliable and secure systems. Recognized for productivity as a Help Desk Support Specialist, excelling in technical troubleshooting and user support. Strong communication and problem-solving skills enhance team performance and customer satisfaction.
Overview
19
19
years of professional experience
Work History
IT field support technician 2
Maximus
Rancho Cordova
10.2021 - 12.2023
- Managed and resolved system issues, enhancing operational efficiency for 200+ users
- Configured and maintained desktop environments, ensuring optimal performance
- Supported DHS and state systems, improving user satisfaction and system reliability
- Implemented robust troubleshooting protocols for computer systems and hardware, enhancing diagnostic efficiency and minimizing downtime for critical DHS infrastructure.
- Streamlined Windows 10 system recovery processes, significantly reducing resolution time for complex software issues and improving overall user productivity.
- Optimized desktop environments and printer configurations, ensuring consistent performance and user experience across diverse workgroup settings.
Helpdesk
Sage Network & Communication
Sacramento
09.2019 - 01.2020
- Maintain, monitor, analyze, troubleshoot, and repair computer systems, hardware including diagnose workstation and server system hardware, software and operator problems
- Accessing Files and Folders in a Workgroup, Configuring the Desktop Environment, Managing Printers and Faxes, Performing System Recovery Using Recovery Tools, Troubleshooting Microsoft Offices 365 Administrator
- Microsoft Azure Administrator
Desktop Support
NetSourse
Sacramento
10.2018 - 03.2019
- Maintain, monitor, analyze, troubleshoot, and repair computer systems, hardware including diagnose workstation and server system hardware, software and operator problems
- Accessing Files and Folders in a Workgroup, Configuring the Desktop Environment, Managing Printers and Faxes, Performing System Recovery Using Recovery Tools, Troubleshooting DNS and WINS
- Calibration and repair of electronic test equipment Google Suite
IT Site Support
Sunrun Solar
Sacramento
05.2018 - 08.2018
- Maintain, monitor, analyze, troubleshoot, and repair computer systems, hardware including diagnose workstation and server system hardware, software and operator problems
- Accessing Files and Folders in a Workgroup, Configuring the Desktop Environment, Managing Printers and Faxes, Performing System Recovery Using Recovery Tools, Troubleshooting DNS and WINS
- Calibration and repair of electronic test equipment Google Suite
Desktop Support
CB Consulting
Sacramento
12.2017 - 03.2018
- Maintain, monitor, analyze, troubleshoot, and repair computer systems, hardware including diagnose workstation and server system hardware, software and operator problems
- Accessing Files and Folders in a Workgroup, Configuring the Desktop Environment, Managing Printers and Faxes, Performing System Recovery Using Recovery Tools, Troubleshooting DNS and WINS
- Calibration and repair of electronic test equipment Google Suite
Desktop support
Covered California/ NWN Corporation
Sacramento
07.2017 - 09.2017
- Maintain, monitor, analyze, troubleshoot, and repair computer systems, hardware including diagnose workstation and server system hardware, software and operator problems
- Accessing Files and Folders in a Workgroup, Configuring the Desktop Environment, Managing Printers and Faxes, Performing System Recovery Using Recovery Tools, Troubleshooting DNS and WINS
- Web design, CAD tool deployment, SSL Certificates, Installing Windows 7 configuring networks, Working with Active directory and SCCM
Services Desk Analyst II
Randstand/PRA Location Services
Folsom
10.2016 - 05.2017
- Maintain, monitor, analyze, troubleshoot, and repair computer systems, hardware including diagnose workstation and server system hardware, software and operator problems
- Accessing Files and Folders in a Workgroup, Configuring the Desktop Environment, Managing Printers and Faxes, Performing System Recovery Using Recovery Tools, Troubleshooting DNS and WINS
- Web design, CAD tool deployment, SSL Certificates, Installing Windows 7 configuring networks, Working with ADManagement, Samanage RSA Token and configuring VPN
System Administrator
Micron/Kelly IT
Folsom
03.2015 - 07.2015
- Maintain, monitor, analyze, troubleshoot, and repair computer systems, hardware including diagnose workstation and server system hardware, software and operator problems
- Accessing Files and Folders in a Workgroup, Configuring the Desktop Environment, Managing Printers and Faxes, Performing System Recovery Using Recovery Tools, Troubleshooting DNS and WINS
- Web design, CAD tool deployment, SSL Certificates, Installing Windows 7 configuring networks, PC, MAC and Laptop
Desktop Support
Computer Consulting
Sacramento
04.2014 - 02.2015
- Accessing Files and Folders in a Workgroup, Configuring the Desktop Environment, Managing Printers and Faxes, Performing System Recovery Using Recovery Tools, Troubleshooting DNS and WINS
- Web design, CAD tool deployment, SSL Certificates, Installing Windows 7 configuring networks, Ghost Imaging Lotus Notes
- Server, PC, MAC and Laptop, Novell migration to Server 2008 Exchange 2003 to 2010 install, modify, and facilitate the repair of desktop computer hardware and software systems including imaging and deployment of Operating Systems and Standard Desktop Configurations while ensuring the integrity of user data, STE, PC Based, METCAL, TME etc
Desktop Support
Panattoni
Sacramento
12.2013 - 03.2014
- Active Directory adding computer to the network, Configuring the Desktop Environment, Managing Printers Performing System Recovery Using Recovery Tools, Troubleshooting computers
- Citrix Xenap install, modify, and facilitate the repair of desktop computer hardware and software systems including imaging and deployment of Operating Systems and Standard Desktop Configurations while ensuring the integrity of user data
Desktop Support
Raley’s/Signature Technology
Sacramento
07.2013 - 10.2013
- Active Directory adding computer to the network, Configuring the Desktop Environment, Managing Printers Performing System Recovery Using Recovery Tools, Troubleshooting computers
- Reimaging Computer, Windows 7 deployment
System Administrator
L-3 Commutations
Folsom
01.2013 - 06.2013
- Active Directory adding computer to the network, Configuring the Desktop Environment, Managing Printers Performing System Recovery Using Recovery Tools, Troubleshooting computers
- Reimaging Computer, Windows 7 deployment, Server support, Exchange 2010 Ghost imaging
Desktop Support
RAS/Sarcom
Sacramento
11.2012 - 01.2013
- Novell Zen Network, computer to the network, Configuring the Desktop Environment, Managing Printers Performing System Recovery Using Recovery Tools, Troubleshooting computers
- Sysprep Imaging Hp laptop and desktop Binary Tree Remote Hosted Migration Ghost imaging
Field Service Support Technician
Teksystem/Dell/Dignity Health
Sacramento
07.2012 - 11.2012
- Active Directory adding computer to the network, Configuring the Desktop Environment, Managing Printers Performing System Recovery Using Recovery Tools, Troubleshooting computers
- BMC Marimba Support, Workstation on Wheels support Reimaging Computer
Desktop Support
Computer Consulting
Sacramento
02.2010 - 07.2012
- Accessing Files and Folders in a Workgroup, Configuring the Desktop Environment, Managing Printers and Faxes, Performing System Recovery Using Recovery Tools, Troubleshooting DNS and WINS
- Web design, CAD tool deployment, SSL Certificates, installing Windows 7 configuring networks, Lotus Notes
- Server, PC, MAC and Laptop, Novell migration to Server 2008 Exchange 2003 to 2010
Desktop Support
IT Source/HP/SOMS
Rancho Cordova
10.2011 - 02.2012
- Active directory Password reset groups and permissions, Microsoft office configuring outlook, SMC Remedy Ticketing, SOMS Software support, Phone support
- Configuring the Desktop Environment
Desktop Support
PG&E /TSC
Rancho Cordova
06.2011 - 09.2011
- Active directory Password reset groups and permissions, Microsoft office configuring outlook, Timbuktu remote desktop, SMC Remedy, SAP Software support PG&E application, Phone support
- Configuring the Desktop Environment
Desktop Support
Chilli Stone Graphix
Sacramento
01.2007 - 02.2010
- Accessing Files and Folders in a Workgroup, Configuring the Desktop Environment, Managing Printers and Faxes, Performing System Recovery Using Recovery Tools, Troubleshooting DNS and WINS
- Web design, CAD tool deployment, SSL Certificates
Loan Officer
U S Home Loans
Roseville
10.2004 - 03.2007
- Recommended approval of customer applications for lines and extension of lines of credit, commercial loans, real estate loans, consumer credit loans and credit card
- Interviewed applicants and requested specified information for loan application
- Analyzed applicants; financial status, credit and property evaluation to determine feasibility of granting loans
Education
Microsoft Certified IT Professional -
Asher College
Sacramento, CA01.2010
G.E.D -
Kennedy Hight School
Sacramento, CASkills
- System troubleshooting and maintenance
- Software installation and upgrades
- Network support and configuration
- Technical documentation and support
- Customer service and relations
- Problem solving and analysis
- Active Directory management
- Remote technical assistance
- Operating systems expertise
- Hardware replacement and repair
- Team building and collaboration
- Memory installation
Timeline
IT field support technician 2
Maximus
10.2021 - 12.2023
Helpdesk
Sage Network & Communication
09.2019 - 01.2020
Desktop Support
NetSourse
10.2018 - 03.2019
IT Site Support
Sunrun Solar
05.2018 - 08.2018
Desktop Support
CB Consulting
12.2017 - 03.2018
Desktop support
Covered California/ NWN Corporation
07.2017 - 09.2017
Services Desk Analyst II
Randstand/PRA Location Services
10.2016 - 05.2017
System Administrator
Micron/Kelly IT
03.2015 - 07.2015
Desktop Support
Computer Consulting
04.2014 - 02.2015
Desktop Support
Panattoni
12.2013 - 03.2014
Desktop Support
Raley’s/Signature Technology
07.2013 - 10.2013
System Administrator
L-3 Commutations
01.2013 - 06.2013
Desktop Support
RAS/Sarcom
11.2012 - 01.2013
Field Service Support Technician
Teksystem/Dell/Dignity Health
07.2012 - 11.2012
Desktop Support
IT Source/HP/SOMS
10.2011 - 02.2012
Desktop Support
PG&E /TSC
06.2011 - 09.2011
Desktop Support
Computer Consulting
02.2010 - 07.2012
Desktop Support
Chilli Stone Graphix
01.2007 - 02.2010
Loan Officer
U S Home Loans
10.2004 - 03.2007
Microsoft Certified IT Professional -
Asher College
G.E.D -
Kennedy Hight School
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