Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Manager

Jason Laboon

Woodruff,SC

Summary

Background in Management and Customer service, hard worker and dependable

Overview

24
24
years of professional experience
1
1
Certification

Work History

Manager

Ricky's Drive In
Spartanburg, SC
10.2006 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Approved regular payroll submissions for employees.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Developed and maintained relationships with customers and suppliers through account development.

Purchasing/Customer Service Representative

BWI Companies Inc
Greer, SC
04.1998 - 10.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and provided back up for customer service managers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Real Estate

Spartanburg Technical College
Spartanburg, SC
07.1996

High School Diploma -

Dorman High School
Roebuck, SC
06.1995

Skills

  • Staff Management
  • Actor Cueing
  • Managing Employee Relations
  • Project Management
  • Scheduling and Coordinating
  • Food and Beverage Management
  • Budgeting and Resource Management

Accomplishments

Employee of the year 2003 for BWI Companies Inc, consistently manages and stays under budget and very good with managing and exciting employees

Certification

Serv Safe Certified

Timeline

Manager

Ricky's Drive In
10.2006 - Current

Purchasing/Customer Service Representative

BWI Companies Inc
04.1998 - 10.2006

Real Estate

Spartanburg Technical College

High School Diploma -

Dorman High School

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Jason Laboon