Summary
Overview
Work History
Skills
Accomplishments
Software
Work Availability
Education
SalesAssociate
JASON LADSON

JASON LADSON

Casino Host Executive / Player Development
Las Vegas,NV

Summary

Casino Host with an over 15-year history of providing unparalleled service, and cultivating brand loyalty among high-value clientele. Proficient in casino operations, procedures, and regulatory compliance. A skilled Player Development leader efficient in infusing guest interactions with creativity and personalization to elevate the overall guest experience.

Overview

15
15
years of professional experience

Work History

Casino Host & Loyalty Program Supervisor

Golden Entertainment, Inc.
Las Vegas, NV
09.2023 - Current
  • Leveraging business judgment and strategic policy application to optimize comps and increase new sign-ups.
  • Proactively promoting relevant offers in close collaboration with VP marketing, AGM and GM.
  • Diligently updating interests of both new and existing customer base, ensuring proper alignment with special events and offers. Increased projected gaming visits and ADT goals every quarter since September 2023.
  • Trained and supervised rewards center employees on Golden Entertainment policies and all promotional events.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.

Casino Host

Aliante Casino + Hotel
Las Vegas, NV
09.2017 - 08.2020
  • Make contacts with new, existing, inactive, and declined rated players via telephone, correspondence, and in-person; build relationships seeking opportunities to grow casino play and enterprise value.
  • Make comping decisions of room, food, and beverage based on casino play and reinvestment percentage.
  • Drive increased theoretical win by staying in contact with customers and maturing relationships.
  • Market, promote, and host VIP special events, drawings, concerts, and players club giveaways based on historical and current player data.
  • Compiled reports, tracking responses to casino marketing initiatives to target qualified players.

Executive Casino Host

The D Hotel And Casino & Golden Gate Casino
Las Vegas, NV
6 2016 - 2 2017
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Oversaw credit line approvals for select clientele based on thorough review processes while adhering strictly to internal risk management guidelines.

Property Management Supervisor

M and M – Las Vegas
Las Vegas, NV
07.2015 - 02.2017
  • Reviewed and approved disposition strategies, contracts, appraisals, and BPO's.
  • Advised on evictions, NRS compliance, tenant relations and leasing procedures.
  • Preformed monthly budget variance reports, delinquency reports, rent rolls, income statement and general ledger activities.
  • Perform site inspections with service vendors on new and rehab properties.

Casino Host / VIP Sales Executive

Caesars Palace Hotel And Casino
Las Vegas, NV
04.2009 - 03.2015
  • Developed strong relationships with current and potential VIP customers for brand commitment in Las Vegas while driving business to over 40 other Caesars casino properties in U.S.A and Canada.
  • Constant engagement with 2,000+ VIP guests base, that was responsible for $18 million in annual play, through social media, email, telemarketing, letter and in-person.
  • Combining good business judgment and policy to apply comps and amenities to exceed quarterly goals.
  • Promoted all pertinent offers from detailed customer interest entries, property amenities, special events, resulting in increased gaming visits and brand loyalty.
  • Negotiated complimentary services such as hotel stays or dining experiences on behalf of guests based on their play history, enhancing overall satisfaction rates among frequent visitors.

Skills

Relationship Development

Accomplishments

Received the Customer Service Excellence award (Boyd Gaming 5x). Piloted the attitudinal segmentation program (Caesars Entertainment) applying customer personality traits to dive guest casino trips. Recognition of extraordinary commitment and performance (EQR).

Software

Konami’s Synkros, IGT Patron, CMS, LMS, Salesforce, MOCA

Microsoft teams, Google Work place, Microsoft Office Suite

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education

High School Diploma -

Lenape Valley Regional High School
Stanhope, NJ

Berkshire Hathaway Real Estate Academy
Las Vegas, NV

Pipeline & Sales Management

Richardson Sales Performance
Las Vegas, NV

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JASON LADSONCasino Host Executive / Player Development