Summary
Overview
Work History
Education
Skills
Timeline
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Jason Lafferty

Summary

Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 25 years of progressive system integration experience to positively impact business operations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Regional Manager

South Western Communications (All Systems)
12.2019 - Current
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Established and maintained operational standards for Kansas and Missouri.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.

Chief Operations Officer

All Systems
01.2015 - 11.2019
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Verified compliance with best business practices throughout organization.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
  • Implemented processes that simplified procedures and reduced average processing time.
  • Maintained equipment at operational readiness annually.
  • Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
  • Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
  • Optimized business processes to foster operational efficiency.
  • Motivated and trained employees to maximize team productivity.

Project Manager

All Systems
08.2004 - 12.2014
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Prepared and submitted project invoices for review and approval.
  • Managed projects from procurement to commission.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Analyzed project performance data to identify areas of improvement.

Project Manager

Electronic Contracting
02.2000 - 08.2004
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.

Education

. - International Business

Marycrest International University
Davenport, IA

Business Leadership

Harvard Business School Online
On-line

Skills

  • Customer Consultations
  • Restraint Requirements
  • Federal Regulations
  • New Business Development
  • Operational Management
  • Administration and Reporting
  • Plan Projects
  • Order Management
  • Scheduling and Coordinating
  • Business Analysis
  • Cross-Departmental Collaboration
  • Employee Coaching and Mentoring
  • Staff Management
  • Negotiation and Conflict Resolution
  • Goals and Performance
  • Safety Protocols
  • CCTV Installation
  • Performance Tracking and Evaluations
  • Project Management
  • Business Development and Planning
  • Technical Proficiency
  • Operational Efficiency and Safety
  • Operational Oversight
  • Staff Supervision
  • Profit and Loss
  • Nurse call deployment
  • Fire Alarm systems
  • Access control and security
  • RTLS

Timeline

Regional Manager

South Western Communications (All Systems)
12.2019 - Current

Chief Operations Officer

All Systems
01.2015 - 11.2019

Project Manager

All Systems
08.2004 - 12.2014

Project Manager

Electronic Contracting
02.2000 - 08.2004

. - International Business

Marycrest International University

Business Leadership

Harvard Business School Online

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Jason Lafferty