Overview
Work History
Education
Timeline
Generic

Jason Lalaki

Iselin,NJ

Overview

6
6
years of professional experience

Work History

Project Manager/CTO

AudioPilot Co.
Remote
01.2021 - Current
  • Maintain the technology roadmap, interface with external clients, and report to the CEO.
  • Oversee the development of user integration platforms, and work with multiple vendors to build integration interfaces across different sites to support Merchant Services, CRM, and ERP for external customers.
  • Engage in project management at all stages, from planning and conducting ROI analysis to performing post-project evaluations.
  • Executed organizational strategies and team management, including hiring, coaching, performance appraisals, promotions, and disciplinary actions as needed.
  • Managed programs and processes managing demand for IT services, and delivery of information assets.
  • Startup

Lead SNAP Analyst (Contract)

Randstad
Woodbridge, NJ
09.2023 - 02.2024
  • Performed evaluations of Help Desk services and designed programs for continuous service improvement
  • Updated help desk manuals and guidelines as technology needs changed with new software applications
  • Maintained operational standards implemented within Technical Services Team
  • Supervised help desk agents in support of MITRE's corporate computing environment
  • Provided on-the-spot training and assistance to Lv.2 support technicians to help complete their daily activities

Technical Services Analyst ll (Contract)

MLB Network
Secaucus, NJ
09.2022 - 09.2023
  • Monitored live broadcast operations to ensure the seamless functionality of all technological aspects.
  • Developed training aids, including visual aids and demonstration models, that met instructional goals and objectives, which increased the performance of trainees.
  • Collaborated with network engineering and software engineering teams regarding outages and complex issues that impaired enterprise users.
  • Assume quality assurance duties, including training on soft skills, to ensure professionalism and information accuracy.
  • Assisted with higher-difficulty technical issues requiring a greater level of personalized care and for a greater length of time.
  • Provided Level 2 and Level 3 support to perform diagnostic analysis using customer-supplied output files.

Service Desk Analyst (Contract)

Aerospace Corporation
Los Angeles, CA
09.2021 - 09.2022
  • Provided technical support across 4,000+ employees via telephone, email, or instant message
  • Handled escalated issues by utilizing problem solving skills and communication skills to effectively resolve more than 95% of customer inquiries in a timely manner
  • Collaborated collectively with various technical action groups with account creation, termination, and restoration
  • Working knowledge and hands-on support of Windows, Mac, and Citrix in an Active Directory environment
  • Directly worked with and assisted in high profile and essential domestic and international personnel

Lead Field Technician (Contract)

Parker Consulting
Los Angeles, CA
05.2021 - 09.2021
  • Monitored and presented project risks to senior management through on-going processes of identifying, assessing, tracking, developing and executing risk mitigation strategies throughout project development
  • Managed a team of 4 field technicians providing client ID creation, maintenance removal and troubleshooting support
  • Diagnosed and corrected applications and operating systems software issues including peripherals and hardware issues
  • Served as lead desktop support providing technical assistance for 100 users across 4 different companies
  • Functioned as a site Analyst for major initiatives with oversight for schedules, budgets and quality assurance

Lead Desktop Technician

Southern Adventist University
Collegedale, TN
08.2018 - 06.2021
  • Supervised the daily work for 2 teams of Tier I / II IT support in both students and and staff
  • Managed IT systems with Mac and Windows across multiple departments consisting of 100+ faculty
  • Resolved support tickets with software and hardware vendors ensuring 100% problem resolution
  • Installed and maintained hardware and software components on computer stations and IT equipment
  • Responsible for the operation of computer software and hardware of College's computer system

Education

Computer Information Systems -

Southern Adventist University
Collegedale, TN
12.2022

Timeline

Lead SNAP Analyst (Contract)

Randstad
09.2023 - 02.2024

Technical Services Analyst ll (Contract)

MLB Network
09.2022 - 09.2023

Service Desk Analyst (Contract)

Aerospace Corporation
09.2021 - 09.2022

Lead Field Technician (Contract)

Parker Consulting
05.2021 - 09.2021

Project Manager/CTO

AudioPilot Co.
01.2021 - Current

Lead Desktop Technician

Southern Adventist University
08.2018 - 06.2021

Computer Information Systems -

Southern Adventist University

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Jason Lalaki