Jason Lalaki
Iselin,NJ
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-prepared to contribute to team success and achieve positive results. Eager to take on new challenges and drive organizational objectives forward with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Project Manager/CTO (Part-time)
AudioPilot Co.
01.2021 - Current
- Maintain the technology roadmap, interface with external clients, and report to the CEO.
- Oversee the development of user integration platforms, and work with multiple vendors to build integration interfaces across different sites to support Merchant Services, CRM, and ERP for external customers.
- Engage in project management at all stages, from planning and conducting ROI analysis to performing post-project evaluations.
- Executed organizational strategies and team management, including hiring, coaching, performance appraisals, promotions, and disciplinary actions as needed.
- Managed programs and processes managing demand for IT services, and delivery of information assets.
Lead Helpdesk Analyst (Contract)
Bessemer Trust
09.2023 - 02.2024
- Performed evaluations of Help Desk services, and designed programs for continuous service improvement.
- Updated help desk manuals and guidelines as technology needs changed with new software applications.
- Maintained operational standards implemented within the Technical Services Team.
- Supervised help desk agents in support of MITRE's corporate computing environment.
- Provided on-the-spot training and assistance to Level 2 support technicians to help complete their daily activities.
Technical Services Analyst Ll (Contract)
MLB Network
09.2022 - 09.2023
- Monitored live broadcast operations to ensure the seamless functionality of all technological aspects.
- Developed training aids, including visual aids and demonstration models, that met instructional goals and objectives, which increased the performance of trainees.
- Collaborated with network engineering and software engineering teams regarding outages and complex issues that impaired enterprise users.
- Assisted with escalated technical issues requiring a greater level of personalized care and for a greater length of time.
- Provided Level 2 and Level 3 support to perform diagnostic analysis using customer-supplied output files.
Service Desk Analyst (Contract)
Aerospace Corporation
09.2021 - 09.2022
- Provided technical support across 4,000+ employees via telephone, email, or instant message.
- Handled escalated issues by utilizing problem-solving skills and communication skills to effectively resolve more than 95% of customer inquiries in a timely manner.
- Collaborated collectively with various technical action groups on account creation, termination, and restoration.
- Working knowledge and hands-on support of Windows, Mac, and Citrix in an Active Directory environment.
Lead Field Technician (Contract)
Parker Consulting
05.2021 - 09.2021
- Monitored and presented project risks to senior management through ongoing processes of identifying, assessing, tracking, developing, and executing risk mitigation strategies throughout project development.
- Managed a team of four field technicians, providing client ID creation, maintenance removal, and troubleshooting support.
- Diagnosed and corrected applications, operating systems, and software issues, including peripherals and hardware issues.
- Served as lead desktop support, providing technical assistance for 100 users across four different companies.
- Functioned as a site analyst for major initiatives, with oversight for schedules, budgets, and quality assurance.
Lead Desktop Technician
Southern Adventist University
08.2018 - 06.2021
- Supervised the daily work for two teams of Tier I and II IT support for both students and staff.
- Managed IT systems with Mac and Windows across multiple departments, consisting of 100+ faculty.
- Resolved support tickets with software and hardware vendors, ensuring 100% problem resolution.
- Installed and maintained hardware and software components on computer stations and IT equipment.
Education
Computer Information Systems -
Southern Adventist University
Collegedale, TN12.2022
Skills
- Systems implementation
- Office 365
- Desktops Troubleshooting
- Ticket Systems
- Remote assistance
- Software installation
- Mobile device management
- Asset management
- User account management
- Application support
Timeline
Lead Helpdesk Analyst (Contract)
Bessemer Trust
09.2023 - 02.2024
Technical Services Analyst Ll (Contract)
MLB Network
09.2022 - 09.2023
Service Desk Analyst (Contract)
Aerospace Corporation
09.2021 - 09.2022
Lead Field Technician (Contract)
Parker Consulting
05.2021 - 09.2021
Project Manager/CTO (Part-time)
AudioPilot Co.
01.2021 - Current
Lead Desktop Technician
Southern Adventist University
08.2018 - 06.2021
Computer Information Systems -
Southern Adventist University
Similar Profiles
Giovanni JohnsonGiovanni Johnson
Oil Change Technician at ValvolineOil Change Technician at Valvoline
Joventino Hinojosa JrJoventino Hinojosa Jr
Pharmacy Technician Operations Manager at OptioncarePharmacy Technician Operations Manager at Optioncare
Justin SueroJustin Suero
Sales and Cash Management Associate at Rainforest CafeSales and Cash Management Associate at Rainforest Cafe