Jason Lalonde
Manchester,NH
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Jason Lalonde Antiques
01.2007 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Operated with safety and skill to avoid accidents and delays.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Service Cashier
Blarney Castle Oil and Propane
Alma, Michigan
12.2024 - 07.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Answered product questions using knowledge of sales and store promotions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Front Store Associate
CVS Pharmacy
06.2024 - 10.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Participated in training sessions to stay updated on product information and company policies.
- Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
- Increased foot traffic with effective storefront merchandising and creative displays.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Certificate in Business Management - Business Management
Ashworth College
Norcross, GA04-2019
High School Diploma -
Thomson High School
925 Oak Street Scranton, Pennsylvania03-2002
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Guest services
- Customer focus
- Customer inquiries
- Inventory management
- Merchandise restocking
- Cash register operation
- Cash management
- Payment processing
- Refund handling
- Cash handling expertise
Hobbies and Interests
- Enjoy hobbies that combine physical activity with outdoor exploration.
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
- Backpacking and Hiking
- Gardening
- Growing herbs, vegetables, or fruits in home gardens.
- I have a passion for photography and editing photos.
- I participate in a variety of outdoor recreational activities.
- Kayaking
- Photography
- Train Travel
- Road Trips
- Backpacking
Timeline
Customer Service Cashier
Blarney Castle Oil and Propane
12.2024 - 07.2025
Front Store Associate
CVS Pharmacy
06.2024 - 10.2024
Owner/Operator
Jason Lalonde Antiques
01.2007 - Current
Certificate in Business Management - Business Management
Ashworth College
High School Diploma -
Thomson High School
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