SPSS
Jason Lam
Manager, Air & Ground Critical Care Transport at Centra Health
Forest,VA
Summary
Offering solid understanding of healthcare management principles and genuine passion for field. Brings strong analytical and problem-solving abilities, with capacity to quickly learn industry-specific regulations and protocols. Ready to use and develop organizational and leadership skills in a director role.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Manager, Air and Ground Critical Care Transport
Centra Health
09.2022 - Current
- Maintained professional, organized, and safe environment for employees, stakeholders, and customers.
- Collected, analyzed, and presented data related to operations to senior and executive leadership.
- Communicated clearly with employees and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff conflicts, actively listening to concerns and finding appropriate middle ground.
- Worked with interdisciplinary teams.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new employees and customers while promoting business.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Acted as project manager for multiple projects that had long-term impact on operations and promoted positive outcomes for patients and staff.
Operations Supervisor
Centra Paramedicine Services
Lynchburg, Virginia
05.2014 - 10.2022
- Motivate and train employees to maximize team productivity.
- Conduct root cause analysis in deficient areas to identify and resolve issues.
- Enhance operational performance and reduce labor expenses by developing and optimizing standard practices.
- Manage internal operational standards and productivity targets.
- Maintain compliance with all safety requirements.
- Work with recruiting teams and human resources representatives to accomplish hiring objectives.
- Liaise between multiple hospital departments to improve communications.
- Implement process improvement to shape department culture, optimize procedures for higher efficiency and help department evolve and grow.
Education
Ph.D. - Health Sciences
Liberty University
Lynchburg, VA 05.2022 - 07.2025
Master of Public Health - Health Promotion
Liberty University
Lynchburg, VA 08.2020 - 05.2022
Bachelor of Science - Healthcare Administration
Capella University
Minneapolis, MN 01.2018 - 05.2020
Associate of Applied Science - Emergency Medicine
Central Virginia Community College
Lynchburg, VA 08.2013 - 05.2015
Skills
Policy and procedure modification
Teambuilding
Attention to Detail
Clear oral/written communication
Excellent multi-tasking ability
Quality Management
Problem-solving
Key Performance Indicators
Project Management
Software
Microsoft Office
PowerBI
Oracle
Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager, Air and Ground Critical Care Transport
Centra Health
09.2022 - Current
Ph.D. - Health Sciences
Liberty University
05.2022 - 07.2025
Master of Public Health - Health Promotion
Liberty University
08.2020 - 05.2022
Bachelor of Science - Healthcare Administration
Capella University
01.2018 - 05.2020
Operations Supervisor
Centra Paramedicine Services
05.2014 - 10.2022
Associate of Applied Science - Emergency Medicine
Central Virginia Community College
08.2013 - 05.2015