Jason Laquilino
Communication Consultant
Fort Walton Beach,FL
Summary
- Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
- Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Arise Virtual Solutions Inc.
09.2020 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Facilitated communications through management of inbound and outbound customer calls.
- Contacted customers to return routine and general calls promptly.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Sales Representative
Assurance IQ
01.2019 - 06.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
Education
Bachelor of Arts - Communications
Barry University
Miami, FL04.2010
Skills
- Ticket Changes
- Customer Relationship Management
- Seating Arrangements
- CRM Software
- Customer Service
- Customer Relations
- Inbound Customer Service
- Outstanding Communication Skills
Timeline
Customer Service Agent
Arise Virtual Solutions Inc.
09.2020 - 12.2022
Sales Representative
Assurance IQ
01.2019 - 06.2022
Bachelor of Arts - Communications
Barry University
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