Jason Larkin
Anaheim,CA
Summary
Dedicated and results-oriented professional with a proven track record in the hospitality industry, currently serving as a Front Desk Agent at the JW Marriott Resort in Anaheim. Possessing exceptional interpersonal and organizational skills, I am now seeking a challenging management position within a reputable Property Management Company. My experience in the high-end hospitality sector has equipped me with a keen understanding of delivering unparalleled guest satisfaction and maintaining operational efficiency. As a Front Desk Agent, I have consistently demonstrated strong leadership abilities, overseeing daily operations and coordinating with various departments to ensure seamless guest experiences.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
JW Marriott
03.2022 - Current
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Fitness Consultant
Golds Gym So Cal
05.2023 - 11.2023
- Sold memberships and personal training sessions to new customers.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
Server
Lazy Dog Restaurant & Bar
10.2021 - 03.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
BLK Burgrz
04.2014 - 06.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
High School Diploma -
Santa Margarita Catholic HS
Rancho Santa Margarita, CA2014
Skills
- Customer Service and Assistance
- Effective Customer Communication
- Social Perceptiveness
- Conflict Resolution Techniques
- Self-Motivated
- Active Listening
- Flexible and Adaptable
- Guest Relations Management
References
Nikki Mitchell
Resident Manager (602) 214-7470
Michael Garza
General Manger (714) 493-9126
Katy Montoya
Senior Front Desk Manager (714)-0714-8203
Timeline
Fitness Consultant
Golds Gym So Cal
05.2023 - 11.2023
Front Desk Agent
JW Marriott
03.2022 - Current
Server
Lazy Dog Restaurant & Bar
10.2021 - 03.2022
Server
BLK Burgrz
04.2014 - 06.2020
High School Diploma -
Santa Margarita Catholic HS
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