Jason Lasister
Roanoke,TX
Summary
Experienced manager with a proven track record of effectively coordinating and monitoring operations across multiple departments. Skilled in leadership and problem-solving, dedicated to streamlining operations to reduce costs and enhance organizational efficiency. Committed and hardworking, maintains a high standard of quality for both services and products.
Overview
25
25
years of professional experience
Work History
DFBW Process Manager
Grainger
08.2023 - Current
- Created a staffing plan as well as adjusted to changes in work flow as the work increased
- Created a safety culture around the team and has decreased overall safety incidents M2M
- Created a building culture around SWI and made sure the team understood the why's behind each step
- Developed two leaders that were new to each process
- Worked with R3 senior leadership to help guide R3 through multiple growth opportunities.
- Current backfill for R3 senior manager
- Help guide current and former PMs in R3 and have been a point of contact for them
- Led R3 safety meetings and helped guide leaders to proper accountability to drive consistency in R3
DFDC Process Manager
Grainger
02.2017 - 08.2023
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
- Ensured compliance with Grainger standards by establishing guidelines, monitoring progress, and addressing deviations promptly.
- Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Helped drive a culture of safety by recognizing and rewarding as well in the moment coaching.
Distribution Supervisor
Grainger Industrial Supply
02.2015 - 02.2017
- Supervisor of Corral/LTL
- Worked with the team in managing damages and getting them back to company expectations
- Managed staffing to get the departments LPH at or above goal
- Developed TM’s in their current roles as well as their future roles
- Helped establish performance metrics for the mezzanine with a goal of increasing productivity
- Worked with West Campus setting up there SPP area
- Continuing to help West Campus in being independent and not needing to rely on Main Bldg
- Reduced the amount of safety incidents in the dept by 95%
- Created a team environment that helped overall productivity
- Looking into all areas and learning where we can increase productivity and reduce the amount of damaged goods
- Working with the new team to help establish a customer first mindset
- Has met the departmental goals in terms of cost
- Had the highest TME scores in the DC for 2016
- Have worked with new leaders and provided guidance when needed
- Currently mentoring one individual TM to help them achieve their goals
Operations Manager
Grainger Industrial Supply
12.2014 - 10.2015
- Support and manage 4 OSSC’s including 1 full time van route and 1 onsite which service 50+ KeepStock customers
- Engaged in the CI process and have successfully engaged/adapted the CI culture into 194
- Improved customer service primarily in the greeting and upselling each transaction
- Developed an employee into a STL for branch 191
- Currently developing three employees
- One into a OSSC, one into a TSR, and another into STL
- Have made sales goal for all but one month of 2015
- Currently 104% VS prior
- Worked with our Account Managers to drive sales growth
Operations Manager/Contact Center Manager
Grainger Industrial Supply
10.2011 - 12.2014
- Managed one of two call centers in the district while helping manage the districts largest branch
- Implemented B2B and drove consistency in our agents both on the phones and counter
- Developed two team members into larger roles
- One into an OSSC the other into an STL
- Was able to maintain a Service Level of 90% on the phones
- Successfully drove our TME scores to 100%
- Managed all reports and received a 100% MBX score my entire tenure at the branch
- Engaged in the CI process and successfully adapted the CI culture into 194
- Developed an understanding of the entire customer service business through the branch and phone channel
- Led and managed a successful Annual Inventory including an external audit
- Performed all mid-year and year-end reviews for both CC and Branch
- Worked with AM’s to drive sales growth
- Led roll-out of new operating system SOE for 193 and CC
- Worked on several projects with AM’s to drive sales
Sales Team Lead
Grainger Industrial Supply
04.2009 - 10.2011
- Successfully helped in the development of a new branch manager
- Raised MBX scores to 100% vs prior year in 2008
- Helped develop the CI process and culture in the branch
- Managed all critical reports
- Successfully led an Annual Inventory Audit
- Helped drive customer service consistency in the branch
- Worked with AM’s to drive sales growth
Sales Team Lead
Grainger Industrial Supply
04.2007 - 04.2009
- Supervised the warehouse and counter team
- Managed up to 8 employees
- Managed DCR, cycle count, and trailer audits
- Successfully managed and led an Annual Inventory Audit
- Learned what CI is and helped with implementing the practice into the branch
Sales Specialist
Grainger Industrial Supply
12.2006 - 04.2007
- Was primarily a call center employee
- Drove sales through solid customer service
- Lead the call team in sales leads
- Helped influence the team in creating a WOW experience for our customers
Sales Associate
Grainger Industrial Supply
01.2005 - 12.2006
- Supervised the branch team as acting Sales Team Lead
- Managed 7 employees in this department
- Led and managed Fastener Infusion Project
- Successfully led an Annual Inventory Audit
Customer Service Associate
Grainger Industrial Supply
09.2000 - 01.2005
- Assisted in counter sales
- Pick/Pull/Ship orders
- Was one of the warehouse “go-to” employees
- Led the branch in sales leads for one year
- Assisted in trailer put away
- Helped with and became the “go-to” counter for Annual Inventory
Education
GED -
Norte Vista High School
Riverside, CASkills
- Leadership
- Branch Management
- Distribution Center Management
- Process improvement
- Cross-functional collaboration
- Performance metrics
- Change management
- Employee development
- Problem solving
Timeline
DFBW Process Manager
Grainger
08.2023 - Current
DFDC Process Manager
Grainger
02.2017 - 08.2023
Distribution Supervisor
Grainger Industrial Supply
02.2015 - 02.2017
Operations Manager
Grainger Industrial Supply
12.2014 - 10.2015
Operations Manager/Contact Center Manager
Grainger Industrial Supply
10.2011 - 12.2014
Sales Team Lead
Grainger Industrial Supply
04.2009 - 10.2011
Sales Team Lead
Grainger Industrial Supply
04.2007 - 04.2009
Sales Specialist
Grainger Industrial Supply
12.2006 - 04.2007
Sales Associate
Grainger Industrial Supply
01.2005 - 12.2006
Customer Service Associate
Grainger Industrial Supply
09.2000 - 01.2005
GED -
Norte Vista High School
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