JASON L. BROWN
Brooklyn,NY
Summary
Customer-focused professional with expertise in customer service and operations. Skilled in addressing client inquiries and maintaining accurate records to enhance satisfaction. Capable of managing multiple tasks and meeting deadlines while collaborating effectively in remote environments. Committed to delivering outstanding customer experiences.
Overview
18
18
years of professional experience
Work History
Bus Driver
Access A Ride (Maggie's)
Brooklyn, New York
02.2025 - Current
- Operated transit vehicles safely for passengers with disabilities and special needs.
- Operated wheelchair lifts to assist passengers with special needs onto the bus safely.
- Assisted passengers in boarding and alighting, enhancing comfort and safety during transit.
- Delivered exceptional customer service by promptly addressing passenger inquiries and concerns.
- Communicated effectively with dispatch to report delays or service issues promptly.
- Maintained accurate trip records, ensuring compliance with safety regulations and enhancing operational efficiency.
- Performed pre-trip inspection and mechanical checks before scheduled run.
Senior Lobby Attendant
St. Nicks Alliance
Brooklyn, New York
11.2020 - 03.2025
- Monitored lobby activities to ensure safety and security for all visitors.
- Coordinated with staff to manage events, ensuring seamless execution and a welcoming environment for guests.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Assisted guests with inquiries and provided directions within the facility.
- Answered inquiries from guests regarding hotel services and local attractions.
- Responded promptly to customer emails, providing assistance with reservations and inquiries to enhance guest satisfaction.
- Collaborated with team members to improve service delivery and operational flow.
- Trained new employees on all policies, procedures, and customer service standards.
- Assisted in resolving escalated customer service issues, fostering positive guest experiences and loyalty.
Security Guard
Winfield Security
New York, New York
01.2017 - 11.2020
- Monitored and authorized entrance and departure of employees and visitors to prevent theft.
- Responded to alarms and investigated disturbances to ensure safety and mitigate risks.
- Patrolled premises to deter intrusion and secure doors, windows, and gates.
- Compiled daily activity reports and coordinated with police or fire departments during emergencies.
Bus Driver
Access A Ride (Empire)
Brooklyn, New York
01.2013 - 01.2017
- Ensured safe, reliable transport for passengers, prioritizing their well-being.
- Adhered to designated routes and timetables, maintaining compliance with speed limits.
- Helped elderly or disabled passengers board and disembark from the bus safely.
- Delivered courteous customer service, assisting passengers with inquiries about routes and schedules.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
Administrative Assistant
National Housing Bureau
Brooklyn, New York
01.2008 - 01.2012
- Provided safe, reliable, and confidential transportation for CEO and high-level executives to business meetings, events, and appointments.
- Coordinated secure pickup and delivery of inbound and outbound packages, safeguarding sensitive materials throughout process.
- Executed logistics solutions to address daily operational needs, enhancing overall workflow.
- Ensured adherence to schedules while effectively managing last-minute changes.
- Completed day-to-day operational tasks with professionalism, discretion, and attention to detail.
Education
High School Diploma -
Brownsville Academy
Brooklyn, NY06-2018
Skills
- Safety compliance
- Route planning
- Customer service
- Attention to detail
- Time management
- Data analysis
- Technology navigation
- Problem solving
- Team collaboration
- Microsoft Office (Word, PowerPoint, Excel)
Timeline
Bus Driver
Access A Ride (Maggie's)
02.2025 - Current
Senior Lobby Attendant
St. Nicks Alliance
11.2020 - 03.2025
Security Guard
Winfield Security
01.2017 - 11.2020
Bus Driver
Access A Ride (Empire)
01.2013 - 01.2017
Administrative Assistant
National Housing Bureau
01.2008 - 01.2012
High School Diploma -
Brownsville Academy