Jason Lee
Silver Spring,MD
Summary
Hardworking assistant branch manager with top-notch conflict resolution skills, proactive mentality and in-depth understanding of industry. Bringing more than 6 years of experience and dedication to promoting loyalty, increasing revenue and enhancing company success.
Overview
15
15
years of professional experience
Work History
Equipment Rental Specialist /National Inside Sales Representative
Sunbelt Rentals General Tool Division
Upper Marlboro, MD
01.2021 - Current
- Coordinated with service departments, accounting department, strategic team, and other branches to ensure efficient workflow processes.
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Manage the service technician to provide technical support for customers in resolving rental equipment breakdown issues.
- Created training materials for new rental specialist and yard guy on the company's procedures and policies.
- Assisted upper management team in developing more efficient strategies to increase customer's rental satisfaction levels.
- Collaborated with outside sales teams regarding lead sharing, developing more rental business with national account customers, and persuade cash customer to set up account with Sunbelt Rentals for more rental benefits in the long run.
- Create and process rental contracts, reservations, quotations, and invoices on a daily basis.
- Educate customers about our rental equipment, such as earthmoving equipment, landscaping equipment, pump and power equipment, scaffolding, plumbing equipment, pump and power equipment, climate control equipment, and industrial tools.
- Manage and rent earthmoving equipment, such as backhoe loader, mini excavator, hydraulic excavator, wheeled and track skidsteer, wheeled and track power buggy and mini backhoe.
- Manage and rent aerial work platforms, such as electric scissor lifts, rough terrain tire scissor lift, towable articulating manlift, single manlift, and rough terrain tire articulating and straight manlift from 34' to 125' height reach.
- Manage and rent towable equipment, such as towable light towers, towable wood chippers, towable hydroseeders, towable arrow boards, towable message boards, towable 185 cfm and 375 cfm air compressors, towable log splitters, towable hot water pressure washer, towable 400 Amps welder, towable 500 gallons tank water trailer, towable straw blower and towable generators from 20KW to 56KW.
- Manage and rent landscaping equipment, such as walk behind aerator, walk behind overseeder, walk behind dethatcher, walk behind brush cutter, walk behind tiller, walk behind sod cutter, walk behind mower, walk behind lawn roller, ride on zero turn lawn mower, and ride on zero turn aerator.
- Manage and rent portable generators from 2000 W to 10,000 W.
- Manage and rent gas trash pump from 2" to 4", and electric 2" submersible pumps.
- Manage and rent plumbing equipment, such as video pipe camera, video pipe camera locator, sewer snake from 50' to 100' long cable, electric and gas sewer jetters, and rod runner sectional drain pipe cleaner up to 200' long cable.
- Manage and rent indoor baker scaffold and outdoor general tool scaffold.
Logistics Specialist
Eastland Food Corporation
JESSUP, MD
08.2020 - 12.2020
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
- Managed day-to-day Evergreen containers and Maersk containers return and pick up from port of baltimore, typically overseeing more than 15 containers a day, and responsible to process the port container interchange tickets and delivery order forms from the freight forwarding companies.
- Constantly monitor the flow of containers to avoid demurrage or perdium late fee charge from the port. Use port of Baltimore website calendar to follow up with vessel arrival ETA on a daily basis before routing port truck driver's schedule.
- Coordinated with Rukert trucking and All-Ways Trucking Inc. for port containers p/u when the containers are under custom hold during certain examination.
- Managed both 20' and 40' dry and refrigerated containers from Evergreen marine and Maersk.
- Managed about twenty 53' and 48' long dry and refrigerated trailers for domestic outbound deliveries to Asian Supermarkets along the east coast and to the midwest and south.
- Coordinated with 3PL service providers, such as Schneider Transportation Logistics and Coyote Logistics for LTL, LCL, FTL, FCL dry and FCL frozen shipments.
- Coordinated with 3PL service providers, such as Schneider Transportation Logistics and Coyote Logistics for intermodal FCL dry and FCL frozen shipments from east coast to west coast.
- Coordinated with freight forwarders from Dartrans Inc. and Samuel Shapiro to expedite international shipments from Asia and Europe.
- Coordinated the storage and flow of dry food and frozen food between my distribution center and local rental storage warehouses such as, Capitol warehouse and Jack & Jill frozen warehouse.
- Use samsara software to manage port truck drivers and domestic delivery truck drivers.
- Knowledge of using SAP software for multi business purposes.
- Collaborated effectively in cross-functional team-oriented environment.
- Supervised personnel in logistics, transportation, purchasing, inventory, warehouse and import export departments.
- Plan the daily and weekly schedule for warehouse team, port truck drivers, inventory team, domestic delivery truck drivers, and import export team.
- Led all logistics operations, including outbound shipping and inbound receiving.
- Posses the knowledge of import export incoterms, such as EXW, FOB, CIF, CFR, DDP, and DAP.
Branch Manager Trainee
United Air Temp
Columbia, MD
11.2019 - 08.2020
- Conduct preventive and corrective maintenance on bearings, pumps, inducer motors, flame sensor, gas valve, flame igniter, flame roll out switches, high limit switch, air handler humidifier, hot water tank burner, hot water tank thermocouple, shaft alignments and fans; document all maintenance/repair actions and manage equipment records.
- Troubleshoot breakdowns and repair malfunctioning HVAC systems and components; utilize measuring and testing instruments.
- Routinely worked overtime, weekends, and holidays to ensure complete customer satisfaction.
- Install germicidal UV lights for HVAC air handler , inducer fan motor, condenser fan motor, indoor fan motor, thermostats, condensate line EZ trap, ducts, and gas furnace gas valve as well as mechanical/electrical controls; read and interpret A/C wiring diagrams.
- Ability to charge R-22 and R-410A refrigerant and perform bubble leak test with nitrogen or air conditioner dye test with UV flash light.
- Ability to use acetylene oxygen torch kit with welding rod to braze wholes on the refrigerant line sets to repair the refrigerant leak issue.
- Ability to use acetylene oxygen torch kit with welding rod to braze copper joints and copper pipes.
- Made regular visits to area businesses to expand client base.
- Submitted lead disposals to sales manager as assigned.
- Increased attic fan, hot water tank, air handler humidifier, HVAC UV light system, A/C unit, heat pump, gas furnace sales potential by reviewing close conversion profits.
Assistant Branch Manager, Operations
Carrier Rentals / Spot Coolers Rentals
Landover, MD
03.2016 - 10.2019
- Built strong rapport with new and existing clients to better serve customer needs with portable cooling and heating and promote branch loyalty.
- Teamed with Estes, NEMF, XPO, FedEx, and UPS freight forwarder to verify vendor booked correct time for shipments and vendors to receive updates on delayed or early bookings.
- Identified maintenance issues and notified mechanics to schedule repair work.
- Reviewed customer feedback to better understand service capabilities requiring immediate improvement.
- Trained new employees in Spot Coolers operation procedures, offering assistance in resolving technical, installation, and administrative issues.
- Managed the warehouse and rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Manage expensive value worth millions of an inventory within Spot Coolers' warehouse.
- Reordered stock to replenish inventory without interruption to operation.
- Search for potential clients, and established new commercial customer accounts.
- Generated sales by cold-calling with brief Spot Coolers products introduction.
- Cultivated long-term relationships with mechanical contractors, property management companies, hospitals, commercial businesses, and government contractors to accurately quote rental rates and terms that satisfied customer needs.
- Offered customer site visits at no charge to determine what kind portable air conditioning or heating unit would satisfy their needs.
- Dropped off Spot Coolers sales material at new, potential and existing customers' office periodically.
- Managed Spot Coolers technician to perform basic maintenance for customers.
- Supervised driver dispatching, route planning and vehicle tracking for over 3 Spot Coolers truck drivers in DC, MD, and Northern VA.
- Traveled to Boston, MA and Moorestown, NJ and Chicago, IL to support other branches with operational management needs.
- Coordinated Spot Coolers technicians' 24/7 on call schedule.
- Assisted sales manager with lead generation, business development, sales closing, administrative and operational support.
Service Technician
Carrier Rentals / Spot Coolers Rentals
Landover, MD
05.2013 - 03.2016
- Complete preseason enduring standards preparation by year-end
- Ensure that fleet & required accessories are cleaned, maintained
and organized ready to rent. - Complete scheduled portable air conditioning/heat pump & electric heater delivery and pick up in the 26 feet long box truck in DC, MD, and Northern VA.
- Help Branch Manager to ensure timely stock receipts, direct sale
shipments and branch transfers. - Identify issues regarding branch assets – inventory, accessories,
vehicles, tools, shelving, computers – and report to Branch Manager. - Installed 15kw electric heater, 30kw electric heater, water cooled A/C, heat pump, and air cooled A/C from 1-ton to 12-ton for all the government agencies, schools, retail stores, law firms, big hospitals, restaurants, offices, construction sites, shopping malls, car dealerships, bars, clubs, banks, factory production lines, warehouses, military bases, NASA flight center, National Institute of Health, server rooms, AT&T cell sites, Verizon cell sites, airports, concerts, and national holiday events in DC, MD, and Northern VA.
- Operated pallet jacks, and forklifts safely in the warehouse, with a 0% incident rate.
- Used propane forklift to load and unload trailers with portable A/C units, heat pump units, and electric heaters on skids at the warehouse's loading dock.
- Assisted in physical inventories and maintained stock rotations in the warehouse.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Transported goods from racks, shelves, and vehicles.
- Verified and recorded the count and condition of cargo received.
- Oversee junior forklift operators to minimize safety issues and team improve performance.
- Responsible for shipping portable A/C and heat pump units as scheduled and used FedEx, USPS and UPS software on a daily basis to generate shipping labels to complete outbound shipment orders.
- Packed used A/C and heat pump into boxes in a warehouse setting for portable A/C and heat pump pre-owned sales orders; and confirmed shipping addresses for outbound shipment orders.
- Obtain expensive value of incoming freight each week and responsible for entering product data into the computer system using Warehouse Software.
- Evaluated and gathered products requests, produced shipping tags, and distributed product requests to customers.
Management Trainee
Enterprise Rent-A-Car
Baltimore, MD
12.2009 - 08.2011
- Met with customers to discuss options for selection of products and services.
- Resolved customer issues efficiently to build loyalty.
- Managed rental car processes to include vehicle preventive maintenance, and made sure car prep met with cleanliness standards.
- Provided customers with professional and polite support for rental car sales and service needs.
- Responded effectively to customer questions and inquiries and provided information regarding rental car services.
- Followed up with customers to make sure they are satisfied with our service, and reviewed customer feedback to better understand service capabilities requiring immediate improvement.
- Managed rental car fleet, and generated leads.
- Inspected returned rental cars for damages.
Education
Professional Certificate - Basic HVAC Training
Delaware Technical Community College
Newark, DE04.2013
Bachelor of Arts - Economics
University of Maryland, Baltimore County (UMBC)
Baltimore, MD08.2012
EPA Type II - HVAC Installation And Repair
United Air Temp
Lorton, VA12.2019
Maryland HVAC Contractor Apprentice License - HVAC Installation And Repair
United Air Temp
Columbia, MD02.2020
DOT Medical Examiner's Certificate -
Carrier Rentals
06.2019
Skills
- Lead generation
- Sales closing
- Product management and pricing
- Product and service knowledge
- Business development
- Account management
- Fluent in Mandarin Chinese and English
- Customer needs assessment
Accomplishments
- Awarded “Carrier Rentals/Spot Coolers Assistant Branch Manager” for outstanding performance in 2019.
- Awarded “Carrier Rentals/Spot Coolers Service Technician” for outstanding performance in 2015.
Timeline
Equipment Rental Specialist /National Inside Sales Representative
Sunbelt Rentals General Tool Division
01.2021 - Current
Logistics Specialist
Eastland Food Corporation
08.2020 - 12.2020
Branch Manager Trainee
United Air Temp
11.2019 - 08.2020
Assistant Branch Manager, Operations
Carrier Rentals / Spot Coolers Rentals
03.2016 - 10.2019
Service Technician
Carrier Rentals / Spot Coolers Rentals
05.2013 - 03.2016
Management Trainee
Enterprise Rent-A-Car
12.2009 - 08.2011
Professional Certificate - Basic HVAC Training
Delaware Technical Community College
Bachelor of Arts - Economics
University of Maryland, Baltimore County (UMBC)
EPA Type II - HVAC Installation And Repair
United Air Temp
Maryland HVAC Contractor Apprentice License - HVAC Installation And Repair
United Air Temp
DOT Medical Examiner's Certificate -
Carrier Rentals
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