Summary
Overview
Work History
Education
Skills
Relevantexperience
Certification
Timeline
Generic

JASON LEEF

San Antonio,TX

Summary

With over 5 years of experience in various office settings, have honed multitasking skills and consistently deliver projects on time. Strong communication skills, both oral and written, allow for effective interaction with internal teams and serving as a liaison to external stakeholders. Known for professionalism and dependability, thrive in roles that require minimal supervision. As a successful problem solver, being able to handle high-pressure situations and manage diverse personalities. Prioritizing confidentiality when dealing with sensitive matters, knowledge of administrative concepts, practices, and procedures enables efficient tracking of action items, deadlines, and project milestones for timely attention. Additionally, developed leadership and team coordination skills within a fast-paced work environment, successfully managing and motivating teams. Proficient in conflict resolution and maintaining operational efficiency, ensures smooth workflow and productivity. Now seeking to transition into a new field where these transferrable skills can be effectively utilized.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Shift Lead Warm Line Specialist

NAMI Greater San Antonio
08.2024 - 11.2024
  • Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
  • Improved team efficiency by 80% implementing streamlined nightly workflows and task prioritization.
  • Conducted thorough end-of-shift reports detailing any issues encountered throughout night shift, allowing for prompt resolution before start of next workday.
  • Coordinated with other departments for seamless workflow integration during off-peak hours.
  • Assisted new employees in acclimating to their roles within company quickly and efficiently via comprehensive orientation programs tailored to nighttime workers.
  • Trained and mentored new employees to maximize team performance, as a team completed 200+ calls in a month.

Shipping and Receiving Associate

Home Depot
11.2014 - 03.2015
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Ensured accuracy of invoices by verifying shipment contents against purchase orders before dispatching goods.
  • Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
  • Collaborated with team members to achieve department goals and improve overall efficiency in the workspace.
  • Handled day-to-day shipping and receiving overseeing more than 300 packages per delivery.

Pavements and Equipment Operator

United States Air Force
04.2002 - 03.2013
  • Trained in 10+ diverse pieces of equipment and useful attachments to handle team needs.
  • Participated in leading safety meetings to reinforce best practices within the team of 20+ and ensure a hazard-free workplace.
  • Facilitated seamless communication among team members, leading to improved collaboration during complex projects involving multiple pieces of heavy machinery.
  • Fostered culture of continuous improvement, suggesting innovative approaches to equipment maintenance and operation.
  • Assisted in training 15+ new operators, providing guidance on proper equipment usage and safety procedures.
  • Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.

Education

Master of Arts - Human Services Counseling: Military Resilience Cognate

Liberty University
Lynchburg, VA
10.2022

Bachelor of Science - Psychology: Christian Counseling

Liberty University
Lynchburg, VA
12.2021

Skills

  • Conflict resolution
  • Records management
  • Document preparation
  • Web-based communication
  • Problem solving
  • Critical thinking
  • Strong leadership
  • Training and mentoring
  • Supervisory experience
  • Performance evaluations
  • Program development
  • Training experience

Relevantexperience

  • Completed ETS Veteran Sponsorship Initiative’s Sponsor Training, now I’m better equipped to serve veterans who are separating from the military.
  • I have learned great interpersonal communication skills and can work with diverse groups of people.
  • I managed an education and career training program for an office of 20 for over six years and inspections of my training program were written up as excellent with minimal findings.
  • As part of my education in Introduction to Human Services I was able to help family members by counseling them with continuing issues from health concerns, stress, depression, and even single motherhood and working.
  • I am known as someone within our church family as someone who will listen when someone needs to talk in private about problems they may be having, rather it is with the church or with themselves.
  • I have been educated in understanding what it means to be resilient and how to teach others to be the same way, along with understanding that there are differences in cultures and people handle things differently.
  • An important aspect of my education was studies in Group Dynamics, which taught me how to put groups together and understand how people can and will work together in the right placement.
  • One of my strongest courses was understanding what Career and Community Transition can do for people and how I can use it to help people find employment, housing, medical care, and even mental health treatment.
  • I held a secret security clearance for over 11 years, and I understand the meaning of confidentiality and protecting individuals’ privacy.
  • I attended a six-week leadership school where I was taught how to write performance feedback, performance reports, letters of counseling and letters of reprimand. Leadership school also taught how to lead by example and different leadership styles.
  • As a supervisor who would at times help subordinates explore college courses, they should take to complete their degrees, I would also help them through the process of enrolling if needed.
  • Was responsible for finding sources and businesses in the community to supply our workplace with needed supplies.
  • I can work well with groups of people, individuals, or just by myself as well.

Certification

  • Certified Mental Health Peer Specialist Training - Nov 2023 - Sep 2024
  • ETS Veterans Sponsorship Initiative's Sponsors Training

Timeline

Shift Lead Warm Line Specialist

NAMI Greater San Antonio
08.2024 - 11.2024

Shipping and Receiving Associate

Home Depot
11.2014 - 03.2015

Pavements and Equipment Operator

United States Air Force
04.2002 - 03.2013
  • Certified Mental Health Peer Specialist Training - Nov 2023 - Sep 2024
  • ETS Veterans Sponsorship Initiative's Sponsors Training

Master of Arts - Human Services Counseling: Military Resilience Cognate

Liberty University

Bachelor of Science - Psychology: Christian Counseling

Liberty University
JASON LEEF