Jason Lelewicz
Waukesha
Summary
Dynamic General Manager with proven expertise in team building, operational excellence, and client relationship management. Committed to enhancing customer satisfaction and driving performance through strategic planning and effective leadership.
Overview
22
22
years of professional experience
Work History
General Manager
Wolter Inc.
Brookfield
10.2021 - Current
- Delegated work to staff, setting priorities and goals.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout organization.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Oversaw daily operations and ensured compliance with company policies.
- Developed strategies to improve customer satisfaction and retention rates.
- Conducted regular performance reviews to assess team productivity and development.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Account Manager
Wolter Power Systems
Brookfield
01.2007 - 10.2021
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables with cross-functional teams.
- Developed customized solutions based on client needs and specifications.
- Trained and mentored junior account staff on best practices and procedures.
- Maintained accurate records of client interactions in CRM systems.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Provided training and guidance to new Account Managers.
- Generated leads through cold calling activities.
- Provided technical support to customers when needed.
- Ensured compliance with industry regulations when dealing with clients.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Responsible for National Account activity for Wolter Power, Verizon, AT&T, T-Mobile, American Tower, etc.
Strategic Accounts-Inside Sales
Generac Power Systems
Waukesha
06.2005 - 10.2006
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with Verizon Wireless, AT&T, T-Mobile
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Inside Sales-Industrial East Region
Generac Power Systems
Waukesha
12.2003 - 06.2005
- Inside sales help for Industrial Dealers east of the Mississippi River.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
Skills
- Budget management
- Customer relationship management
- Staff training and development
- Performance evaluation
- Strategic planning
- Operations oversight
Accomplishments
Generac-Top Sales Performance 3rd place 2019
Timeline
General Manager
Wolter Inc.
10.2021 - Current
Account Manager
Wolter Power Systems
01.2007 - 10.2021
Strategic Accounts-Inside Sales
Generac Power Systems
06.2005 - 10.2006
Inside Sales-Industrial East Region
Generac Power Systems
12.2003 - 06.2005