Jason Leopoldo
Concord,CA
Summary
Dedicated Retail Professional experienced in delivering exceptional customer service and driving sales. Fostered welcoming environments and addressed customer needs through strong interpersonal skills and a keen understanding of fashion trends. Committed to enhancing customer experiences and contributing to team success.
Overview
9
9
years of professional experience
Work History
Security Officer
CB Executive Protection
Los Angeles, CA
04.2023 - Current
- Ensured safety of individuals and property through vigilant monitoring of premises.
- Completed and submitted incident reports to document noteworthy developments and enhance response protocols.
- Documented visitor information to maintain security logs and track access to premises.
- Ensured security equipment and measures were maintained in excellent working condition to guarantee operational effectiveness.
Security Guard
OG Security
Los Angeles, California
02.2020 - 08.2026
- Controlled access points and verified identification for employees, visitors, and contractors.
- Monitored building entrances and exits to detect and prevent unauthorized access.
- Inspected doors, windows, gates and other access points for signs of tampering or unauthorized entry attempts.
- Patrolled OG Security’s client properties and monitored entrances for suspicious activity.
- Conducted foot patrols to inspect doors, alarms, and perimeter barriers.
- Monitored security cameras and reported suspicious activity to supervisors.
- Maintained high levels of alertness throughout shifts.
- Maintained composure during emergencies while coordinating with local law enforcement and emergency response services.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Enforced facility rules and regulations in a professional manner.
- Assisted with crowd control during special events and ensured compliance with safety regulations.
- Managed crowd flow to ensure safety and efficient access. and supported safe entry during busy shifts.
- Escorted customers, visitors, and employees to designated locations.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Interacted professionally with customers, visitors, and staff members while providing excellent customer service.
- Maintained composure during high-stress situations to ensure safety and security. during security incidents. during emergencies while communicating with local law enforcement and emergency response services.
- Instructed employees and guests on security protocols to improve safety awareness. on security protocols to enhance preparedness for emergency situations.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
Cannabis Consultant
Culture Cannabis
Moreno Valley, CA
04.2024 - 06.2025
- Cultivated relationships with new and existing customers to enhance customer loyalty and satisfaction
- Analyze customer needs and provide appropriate product information
- Educated customers on effective product usage
- Collaborate with internal teams to ensure smooth order fulfillment
- Educated customers on product use to promote informed purchasing decisions
- Provided administrative sales support and conducted daily menu audits.
Bud Tender
Empire Garden
Moreno Valley, California
04.2023 - 12.2023
- Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
- Guided customers through cannabis product selection and compliant purchase decisions.
- Verified customer identification and maintained state cannabis compliance standards.
- Trained staff on product knowledge, strain effects, and store procedures.
- Managed point-of-sale transactions and balanced cash drawer duties.
- Organized product displays and maintained stocked, clean sales floor areas.
- Communicated inventory needs with management and supported product receiving.
- Maintained cleanliness of work area throughout shift, including countertops and displays.
Shift Supervisor
Starbucks Coffee Co.
Hayward / Moreno Valley, CA
05.2022 - 03.2023
- Supported the store manager in daily operations by executing store operations during scheduled shifts
- Anticipated customer and store needs by evaluating the environment consistently
- Trained new partners, providing clear, specific, and timely coaching and feedback
- Assisted store manager with daily tasks in operational tasks with daily tasks in implementing operational procedures during scheduled shifts
Warehouse Associate
Truepill
Hayward, CA
11.2020 - 06.2021
- Processed, packed, and shipped orders with precision to ensure timely delivery
- Prepared products for shipping by labeling and packing them securely in the warehouse. (i.e, labeling, packing)
- Maintained cleanliness and organization of the warehouse to support efficient operations
- Prepare products for shipping (i.e., labeling, packing)
- Assisted with inventory tracking by updating records and organizing stock on shelves. and organization
Cultivator / Team Member
Cookies Cannabis Co.
Oakland/San Francisco, CA
06.2017 - 10.2019
- Educated customers on cannabis strains, consumption methods, effects, and safety precautions to enhance informed purchasing decisions
- Follow strict standard operating procedures while paying close attention to detail
- Administered foliar sprays and manicured (topped) plants.
- Maintained cleanliness of cultivation equipment to ensure compliance with health and safety standards
- Recognized and analyzed deviations to ensure quality control outside of normal parameters and work in a team to design and implement solutions
Education
GED -
Del Puerto High School
Patterson, CASkills
- Excellent communication, leadership, Incident report writing, Access control, Emergency response coordination
- Attention to detail
- Team collaboration
- Incident reporting
- Reliability
- Access control
- Relationship management
Timeline
Cannabis Consultant
Culture Cannabis
04.2024 - 06.2025
Bud Tender
Empire Garden
04.2023 - 12.2023
Security Officer
CB Executive Protection
04.2023 - Current
Shift Supervisor
Starbucks Coffee Co.
05.2022 - 03.2023
Warehouse Associate
Truepill
11.2020 - 06.2021
Security Guard
OG Security
02.2020 - 08.2026
Cultivator / Team Member
Cookies Cannabis Co.
06.2017 - 10.2019
GED -
Del Puerto High School