Jason Lewallen
Cornelia,GA
Summary
Field Service Technician with extensive experience in equipment maintenance and client relationship management. Strong analytical skills support effective troubleshooting and training, leading to improved service delivery and client satisfaction. Adept at inventory management and ensuring compliance with operational standards.
Overview
20
20
years of professional experience
Work History
Field Service Technician 1
TARGAN
Cornelia, USA
04.2026 - Current
- Executed Wing Scan equipment repairs and preventative maintenance to minimize client downtime and ensure optimal system performance while managing inventory levels for timely availability of parts and adhering to bio-security policies.
- Provided exceptional customer service through effective communication and prompt attention to client needs, fostering client loyalty and encouraging repeat business.
- Documented all service activities to support efficient workflow and part management. of all service activities, allowing for accurate tracking of work performed and parts ordered.
- Educated management and engineering on hatchery conditions to enhance understanding of their impact on Wing Scan operations.
Senior Field Service Specialist
Zoetis
Cornelia, USA
08.2006 - 04.2026
- Installed In-Ovo and spray cabinet vaccine equipment, performed preventive maintenance and repairs to minimize customer downtime, and upheld bio-security policies to protect operational integrity.
- Trained and mentored new Field Service Specialists, providing ongoing support for troubleshooting calls to enhance their skills and confidence.
- Maintained detailed documentation of service activities using Field Aware CRM, enabling accurate tracking of work performed and ensuring timely availability of necessary repair parts through effective inventory management.
- Delivered exceptional customer service through effective communication, and training sessions while addressing clients' concerns in a professional manner and offering solutions tailored to their needs fostering loyalty and repeat business.
Education
B.S. - MARKETING
Liberty University
Lynchburg, VA05-2021
A.S. - Industrial Systems
North Georgia Technical College
Clarkesville, GA05-2008
Welding Technical Degree -
North Georgia Technical College
Clarkesville, GA05-2005
Skills
- Technical support
- Inventory management
- Service documentation
- Data collection and analysis
- Statistical analysis
- Analytical problem solving
- Client training
- Relationship management
- Task prioritization
- Inventory management
Professional Overview
Experienced professional with a strong background in field service support, client troubleshooting, and relationship management, leveraging exceptional analytical critical thinking skills to enhance customer satisfaction. Ability to train and mentor team members while maintaining optimal system performance and safety standards. Eager to contribute as a Customer Success Manager, driving service excellence and team growth.
Timeline
Field Service Technician 1
TARGAN
04.2026 - Current
Senior Field Service Specialist
Zoetis
08.2006 - 04.2026
B.S. - MARKETING
Liberty University
A.S. - Industrial Systems
North Georgia Technical College
Welding Technical Degree -
North Georgia Technical College