Jason Lillion
Ridgecrest,CA
Summary
Seasoned Operations Manager and talented leader with 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities while improving operational efficiency. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Indian Wells Valley Water District
04.2012 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Assistant Operations Manager
Indian Wells Valley Water District
09.2008 - 04.2012
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Reduced operational costs through the implementation of cost-saving initiatives and process improvements.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Supported upper management decisions with data-driven insights based on thorough analysis of relevant metrics.
- Contributed to long-term planning efforts by analyzing trends in industry data and suggesting potential strategic shifts.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Developed and maintain operational guidelines for staff.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Bachelor of Science - Information Technology Project Management
University of Phoenix
Tempe, AZ06.2005
Skills
- Document Control
- Performance Reporting
- Contract Management
- Data Analysis
- Health and Safety Compliance
- Maintenance Planning
- Organizational Management
- Workflow Optimization
- Operational Efficiency
- Project Management
- Performance Management
- Problem-Solving
Accomplishments
- Earned the Desert Tortoise Conservation Award in 2023 for assisting in developing tortoise dens and species preservation.
- Increased workdays without injury and recordable incidents to over 2100 by implementing a safety awareness program.
Certification
- Certified California Distribution Grade IV
- Certified California Treatment Grade III
Timeline
Operations Manager
Indian Wells Valley Water District
04.2012 - Current
Assistant Operations Manager
Indian Wells Valley Water District
09.2008 - 04.2012
Bachelor of Science - Information Technology Project Management
University of Phoenix
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