Jason Lloyd
Springfield,OR
Summary
To secure a full-time position and begin a career where I can utilize my customer service skills and passion for helping people. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
Work History
Customer Service Representative
PacificSource
08.2023 - Current
- Answering multi line phone system.
- Assisting, and educating members with inquiries or issues with their FSA accounts.
- Replying to emails from members.
- The position requires the ability to set goals, multitask, pay attention to detail, work with upset members, troubleshoot and work independently.
Credentialing Specialist
FleetNurse
10.2020 - 07.2023
- Engage newly approved nurses
- Assess and review the qualifications of Nurses for potential employment.
- Review medical documents
- Order drug screens and background checks
- Answer multi-line phone system
- Simultaneously navigate multiple software applications and technologies
- Troubleshoot and resolve customer service inquiries while building a relationship
Senior Service Associate
WAYFAIR
07.2019 - 09.2020
- Answer multi-line phone system
- Simultaneously navigate multiple software applications and technologies
- Conflict management skills while always maintaining a professional composure
- Broke down computers, transferred them so employees could work from home. Set them back up and make sure they are connected to the network
- Troubleshoot and resolve customer service inquiries while building a relationship
Member Connect Specialist
NORTHWEST COMMUNITY CREDIT UNION
04.2019 - 07.2019
- Interact with member in person and over the phone
- Investigate and resolve complaints and concerns
- Provide member information
- Process member requests and transaction such as deposits, withdrawals, and transfers
Credit Assistant
BOWTECH
08.2017 - 12.2018
- Responsible for performing credit checks, reviews and requests for customers
- Process credit forms
- Provide support services for credit manager
- A/R and A/P
- Collections
- Verifying credit reference information
- Customer service
- Bookkeeping
Retention Specialist
SYMANTEC
05.2016 - 03.2017
- Answer multi-line phone system
- Simultaneously navigate multiple software applications and technologies
- Conflict management skills while always maintaining a professional composure
- Troubleshoot and resolve customer service inquiries while building a relationship
Education
Associate of Arts -
Lane Community College
Skills
- Technical Support
- Help Desk
- Typing
- Customer service
- Able to deal with stressful situations and distressed customers
- 20 years of Customer service experience
- Determined, self-directed individual able to work in a team or individually
- Sales
- Proficient in Microsoft Office
- Accounts Receivable
- Documentation review
- Operating Systems
- Communication skills
- Data entry
- Professional in answering multi-line phone system
- Finance experience
- 50 WPM
Timeline
Customer Service Representative
PacificSource
08.2023 - Current
Credentialing Specialist
FleetNurse
10.2020 - 07.2023
Senior Service Associate
WAYFAIR
07.2019 - 09.2020
Member Connect Specialist
NORTHWEST COMMUNITY CREDIT UNION
04.2019 - 07.2019
Credit Assistant
BOWTECH
08.2017 - 12.2018
Retention Specialist
SYMANTEC
05.2016 - 03.2017
Associate of Arts -
Lane Community College
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