Jason Lobban
8905 Ramblewood Dr,FL
Summary
Adept Virtual Installer from ADT Security, I excel in system configuration and customer service, ensuring optimal system functionality and client satisfaction. Leveraging skills in diagnostics and troubleshooting, I've significantly contributed to business growth and service quality. My expertise spans from IT support to safety awareness, making me a valuable asset to any IT infrastructure team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Virtual Installer
ADT Security
Boca Raton, FL
10.2022 - Current
- Verified installation site health and reported blockages and structural issues according to standardized protocols.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Completed scheduled appointments on time to drive quality service. Tested and troubleshot systems to alleviate potential issues.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Provided exceptional customer experiences to service recipients.
- Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
- Promoted additional services and products to clients, contributing to business growth.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Tested installed hardware and software to ensure proper functioning.
- Upgraded systems with new software applications and operating systems.
Education
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FL06-2017
Skills
- Computer Networking
- IT Infrastructure Services
- IT Support
- Operating Systems
- Security
- System Administration
- Software development
- Hardware updates
- Excellent interpersonal skills
- Device configuration
- System repairs
- System configuration
- Maintenance and repair
- Diagnostics and troubleshooting
- Customer service
- Network setup
- Equipment installation
- Safety awareness
Certification
- Google IT Support Certificate 08-19-2022
Timeline
Virtual Installer
ADT Security
10.2022 - Current
Associate of Arts - Business Administration And Management
Broward College
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